Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Avril Lemieux

Lake Butler

Overview

2025
2025
years of professional experience

Work History

A & L Associate

Harley Davidson Inc
12.2023 - 01.2025


  • Fitting helmets, introduce customers to new products and how they work ( for example bluetooth and jackets)
  • Contributed to successful product launches by coordinating impactful visual presentations that captured consumer interest at first glance.
  • Optimized space utilization within the store by regularly evaluating product placements and adjusting shelving configurations as necessary.
  • Enhanced brand visibility through strategic placement of promotional materials and signage, driving customer engagement and sales growth.
  • Top Salesperson total per transaction average to months in a row

Traveling Aromatherapy Specialist

Global Scents Travel
03.2022 - 11.2023
  • Provided friendly greetings to each customer.
  • Provided detailed explanations of incense and oils to customers while touring the shop.
  • Referred products based on customer needs and desires.
  • Presented detailed explanations of resin application and purposes in 15-minute sessions.
  • Managed end-to-end customer interaction culminating in payment.

A & L Associate

Harley Davidson Inc
11.2020 - 04.2021
  • Collaborated with team members to create engaging promotional events, boosting store traffic and sales.
  • Cultivated a positive work atmosphere among colleagues through open communication and teamwork efforts for smoother operations.
  • Improved overall shopping experience for customers by maintaining a clean and organized store environment at all times
  • Contributed to inventory management by conducting accurate stock counts and updating the system accordingly.
  • Facilitated prompt resolution of any customer complaints or concerns regarding products or services, ensuring loyalty and repeat business
  • Increased store sales by effectively upselling products and recommending complementary items to customers.
  • Actively participated in product training sessions to stay updated on the latest motorclothes trends and technologies, enhancing sales expertise.
  • Assisted with seasonal resets of merchandise layout according to corporate guidelines, creating a fresh shopping space for customers.

Tier 2 Technical Support Specialist

Onesupport
1 2010 - 12.2019
  • Delivered prompt, precise technical support for software and hardware issues.
  • Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly.
  • Coached newcomers on standards and effective methods to provide superior technical assistance.
  • Maintained continuous top performance in meeting resolution targets.
  • Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies.
  • Advised Tier 1 technicians on challenging problems to guarantee seamless escalation process.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Mentored less experienced team members to improve customer responses and work towards one-touch tickets.

Senior Sales Executive

Data Conversions L.L.C.
01.2003 - 11.2009
  • Monitored revenue progress across top 500 online firms.
  • Enhanced revenue streams by leveraging promotional efforts, optimizing product positioning, and executing effective email marketing.
  • Researched top 1000 online companies for potential business opportunities.
  • Negotiated terms across various departments to secure contracts generating over $3 million in revenue.

Business Manager

Tarnished Images
01.1998 - 01.2003
  • Directed multi-state business activities with full operational responsibility.
  • Managed annual statewide operations in various regions.
  • Handled hiring processes and client interactions at present sites.
  • Integrated profit and loss assessments into routine work choices.
  • Shipping & receiving, Inventory control and shrinkage while keeping up visual merchandise displays
  • Recruiting, Training, Managing staff of up to six employees, Managing Customer Service expectancy and Optimizing Sales, ensuring proper Inventory and offering the best customer experience possible.

Education

Associate of Science - Biology

SPC
Clearwater, FL

Skills

  • Creative problem-solving
  • Curiosity
  • Optimism
  • Design Thinking
  • Adaptability
  • Negotiation
  • Computer skills
  • SEO
  • Emotional intelligence
  • New hire training
  • Issue resolution
  • MS office

Hobbies

I have been a professional fire eater for years. I like to create sun catchers out of wood and pretty beads.

Timeline

A & L Associate

Harley Davidson Inc
12.2023 - 01.2025

Traveling Aromatherapy Specialist

Global Scents Travel
03.2022 - 11.2023

A & L Associate

Harley Davidson Inc
11.2020 - 04.2021

Senior Sales Executive

Data Conversions L.L.C.
01.2003 - 11.2009

Business Manager

Tarnished Images
01.1998 - 01.2003

Tier 2 Technical Support Specialist

Onesupport
1 2010 - 12.2019

Associate of Science - Biology

SPC

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Avril Lemieux