Awau Adebakin
Richmond,TX
Summary
Proven Client Success Associate with a track record of enhancing customer loyalty and building strong relationships at National Debt Relief. Expert in customer service and client onboarding, I've successfully implemented changes to improve client satisfaction. Skilled in feedback collection and account management, I've effectively bridged the gap between clients and internal teams, ensuring project success.
Overview
8
8
years of professional experience
Work History
Client Success Associate
National Debt Relief
08.2019 - 11.2024
- Conducted regular performance reviews with clients, identifying areas for improvement and implementing necessary changes.
- Successfully onboarded new clients by guiding them through the implementation process and ensuring a seamless transition.
- Took initiative to investigate and manage issues outside documented occurrences.
- Acted as a liaison between clients and internal teams, effectively communicating client needs to ensure timely and successful delivery of projects.
- Fielded incoming phone calls to support line, solving problems in real-time or escalating call to appropriate team member.
Customer Service Representative
FedEx
03.2017 - 06.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Bachelor of Arts - Business Administration And Management
Unversity of Ibadan
Nigeria,IB07-2013
Skills
- Feedback collection
- Customer service
- Customer relationship building
- Customer Advocacy
- Account management
- Business development
- Customer relations
- Client onboarding
Timeline
Client Success Associate
National Debt Relief
08.2019 - 11.2024
Customer Service Representative
FedEx
03.2017 - 06.2019
Bachelor of Arts - Business Administration And Management
Unversity of Ibadan
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