Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Pender

Harrisburg,PA

Summary

Dependable Server/ Bartender successfull providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/ Bartender/Restaurant Bar Manager

The Melting Pot
08.2021 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

3B Ice Cream Inc.
06.2018 - 07.2021
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Lifeguard

Koon's Pool LLC
06.2018 - 07.2021
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Provided friendly customer service to guests and addressed concerns.
  • Inspected pools and pools areas for adherence to safety protocols.

Education

High School Diploma -

Central Dauphin East High School
Harrisburg, PA
06.2021

Skills

  • Dining area maintenance
  • Team Player
  • Upselling and Cross Selling
  • Front-of-house display creation
  • Adaptable and Flexible
  • Guest Relations Management
  • Team Leadership
  • Exceptional customer service
  • Food safety understanding
  • Staff Training
  • Quality Control
  • Process Monitoring

Certification

RAMP Certified


Timeline

Server/ Bartender/Restaurant Bar Manager

The Melting Pot
08.2021 - Current

Server

3B Ice Cream Inc.
06.2018 - 07.2021

Lifeguard

Koon's Pool LLC
06.2018 - 07.2021

High School Diploma -

Central Dauphin East High School
Ethan Pender