Jessica Brumbley
Tallahassee,FL
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Reliable individual proudly offering over 10 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
22
22
years of professional experience
2
2
Certification
Work History
Restaurant Manager and Bar Manager
Crafty crab
03.2022 - 10.2023
- I was promoted to a store manager after just one month of employment and also bar manager after 4 months of employment
- I run the operations of the store alongside my general manager and run operations alone on the general managers off days
- My duties include but are not limited to: Opening and closing of restaurant
- Managing all in house orders and to go orders
- Oversees the front of house operations
- Coordinating, inputing and recieving orders from suppliers
- Responsible for cash handling operations, POS systems and any technical malfunctions within system or issues within the website functions
- Delegate tasks for servers and ensure tasks are completed in the specified time frame
- Responsible for bar orders and introduction of new drink recipes and specials
- Monthly special blackboard designer/artist
- Motivate my team everyday to treat each customer with dignity and respect
- Alongside managing, I also serve tables and am the head bartender
- Responsible for completing tip outs for servers at end of each shift
- Responsible for ensuring the restaurant is clean at all times
- Responsible for rectifying any misplaced or wrongfully entered orders
- Also Responsible for defusing any disgruntled customers and am quite confident in my ability to turn an upset customers frown upside down
- I have gained a wonderful clientele and have several Google reviews for crafty crab capital circle
- Created a side work schedule and checklist and implemented it into the resturants
- Once it was implemented the business saw an overall improvement in cleanliness and operations and happier servers and customers
- Trained new servers and bartenders
- Used creative thinking to develop new ideas for events
- Implemented those ideas and was successful in generating more revenue.
Manager/ bartender/bar manager
Leggets pub and pool
03.2014 - 07.2016
- Opening and closing of bar (key holder)
- Responsible for new hires and training
- Responsible for bids on race pools
- Restocking of spirits and kegs
- Greeting customers and serving them their preferred beverages
- Handling of cash and register and bar tabs
- Was successful in keeping patrons responsible and the resturant in tact
- (Escorting unruly patrons out)
- Became head bartender after 2 months of employment.
Server/Bartender
Angelo's Seafood Restaurant
05.2017 - 10.2017
- My duties consisted of creating my schedule, setting up dinnerware, taking customers orders, prepping food, serving meals and drinks
- I also was bartender responsible for making drinks.
General Manager/Office Manager
Need A Maid llc
02.2002 - 01.2022
- Cleaning of residential and commercial properties
- Handling of payroll
- Bidding of jobs
- Building of clientele
- Handled client scheduling and employee job scheduling
- Coordinated with the owner on new ideas and new potential prospective clients
- Light bookkeeping
- Answering client calls and responding to inquiries or redirecting to appropriate person within the company
- Daily to weekly bank deposits.
Dollar General key holder
Dollar General
06.2016 - 04.2017
- Opening and closing of store
- Stocking of product
- Cashing out of customers
- Security checks
- Daily bank deposits
- Planogramming
Insert Operator
CSG Systems Inc
01.2004 - 07.2005
- Operation of SERIES 8 Pitney Bowes Insert machine
- Loading webs of cable bills, inserts and envelopes into machine
- Troubleshooting and maintenance of machine
- Packing of mail crates to specific destinations
- Quality control checks on finished bills to be delivered
- Assisted also in the mail and print room.
Education
GED -
04.2002
Skills
- Sales
- Aloha POS
- POS
- Food safety (10 years)
- Cleaning
- Supervising experience
- Housekeeping management (10 years)
- Laundry
- Custodial experience (10 years)
- Management
- Commercial cleaning
- Hospitality (10 years)
- Janitorial experience
- Leadership
- Hotel experience
- Bartending (9 years)
- Serving Experience
- Order Entry (10 years)
- Restaurant Management (3 years)
- Guest Services (10 years)
- Payroll
- Store Management Experience
- Restaurant Experience
- Profit & Loss
- Banquet Experience
- Labor Cost Analysis
- Office Management
- Assistant Manager Experience
- Inventory Control
- Host/Hostess
- Hiring and Training
- Menu Planning
- Food Plating and Presentation
- Food Preparation and Safety
- Food Service Background
- Full Service Restaurant Background
- Staff Supervision
- Customer Loyalty
- Staff Scheduling
- Restaurant Promotion Management
- Organization and Prioritization
- Shift Management
- Employee Schedule Management
- Work Assignments
- Schedule Crew Members
- Serve Customers
- Supply Ordering and Management
- Anticipating Problems
- POS Terminal Operation
- Maintain Food Safety
- Investigating Complaints
- Safe Food Handling Practices
- Suggestive Selling
- Teamwork and Collaboration
- Patron Satisfaction
- Control Inventory Costs
- Reservation Coordination
- Counting Money
- Equipment Maintenance
- Guest Relations
- Reconciling Differences
- Calm and Pleasant Demeanor
- Liquor Law Compliance
- Managing Deliveries
- Waste Reduction
- Front of House Management
- Disciplinary Action
- Employee Performance Evaluations
- Food and Beverage Orders
- Developing Special Dishes and Recipes
- Dining Reservations
- Labor and Food Cost Control
- Accounts Payable and Accounts Receivable
- Purchasing and Cost Control
- Training and Development
- Personnel Recruiting
- Complaint Resolution
- Marketing and Advertising
- Menu Pricing and Writing
- Employee Presentations
- Table Layout
- Vendor Negotiations
- Station Preparation
- Staffing and Sales Reporting
- Manage Promotions
- Monitoring Food Preparation
- Managing Reservations and Large Parties
- Inventory Management Software
- Thorough Knowledge of Product
- Conflict Resolution Techniques
- Team Leadership
- Verbal and Written Communication
- Train Employees
- Coordinate Events
- Health and Safety Regulations
- Assist Customers
- Sales
- Customer Service Best Practices
- Critical Thinking
- Microsoft Office
- Microsoft Excel
- Dynamic, Friendly Hostess
- Reading Comprehension
- Google Docs
- Management of Personnel Resources
- Active Listening
- Judgment and Decision-Making
- Performance Improvement
- Operations and Procedural Knowledge
- Time Management
- Instructing
- Dish Preparation
- Food Sales and Promotion
- Menu Memorization
- Check Payment Processing
- Quality Control
- Seating Assignment Preparation
- Order Accuracy
- Dining Customer Service
- Food and Beverage Pairings
- To-Go Order Preparation
- Price Memorization
- Cash Handling
- High-Volume Dining
- Stocking and Replenishing
- Guest Relations Management
- Wine Service
- Dining Area Maintenance
- Sales
- Menu Memorization and Presentation
- Specials Promotion
- High-Energy and Stamina
- Age Verification
- Pos Operation
- Menu Item Recommendation
- Server Training
- Greet Guests
- Front of House Display Creation
- Control of Expenses
- Item Promotion
- Hospitality Service Expertise
- Wine and Liquor Service
- Guest Seating
- Regulatory Compliance
- Menu Presentation
- Cocktail Knowledge
- Point-of-Sale (POS) Software
- Customer Service and Rapport
- Courteous Phone Demeanor
- Special Requests and Substitutions
- Dessert Preparation
- Bus Tables
- Guest Inquiries
- Glassware Polishing
- Cash Register Operations
- Table Preparation
- Natural Leadership
- Beverage Preparation
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Sales
- Table Monitoring and Turnover
- Order Accuracy and Delivery
- Mathematics
- Troubleshooting
- Persuasion
Certification
- ServSafe, 07/01/23, 07/01/24
- Rca training X2, 04/01/23, 04/01/24, Received two training classes for Alcohol. I was trained on the right amount of alcohol to serve, how and when to stop serving Alcohol and what to look for in fake Ids
- Driver's License, 01/01/00, 01/01/29
- Bartender License - 2024
Assessments
- Work style: Reliability, 01/01/23, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Food service: Customer situations, 12/01/22, Proficient, Identifying and addressing customer needs in a food service setting
- Call center customer service, 03/01/23, Proficient, Demonstrating customer service skills in a call center setting
- Work motivation, 01/01/23, Proficient, Level of motivation and discipline applied toward work
- Attention to detail, 02/01/23, Proficient, Identifying differences in materials, following instructions, and detecting details among distracting information
- Management & leadership skills: Impact & influence, 02/01/23, Proficient, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Administrative support professional fit, 03/01/23, Proficient, Measures the traits that are important for successful administrative support professionals
- Written communication, 02/01/23, Proficient, Best practices for writing, including grammar, style, clarity, and brevity
- Bookkeeping, 02/01/23, Proficient, Calculating and determining the accuracy of financial data
- Bartending, 03/01/23, Proficient, Understanding, pouring, and mixing drink orders
- Cleaner fit, 01/01/23, Proficient, Measures the traits that are important for successful cleaners
- Customer focus & orientation, 03/01/23, Proficient, Responding to customer situations with sensitivity
- Delivery driver, 03/01/23, Proficient, Interpreting instructions or signs and solving problems
- Customer service, 03/01/23, Proficient, Identifying and resolving common customer issues
Awards
Highest academic achievement award, 10/01/02, Received the highest test scores in my graduating class.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager and Bar Manager - Crafty crab
03.2022 - 10.2023
Server/Bartender - Angelo's Seafood Restaurant
05.2017 - 10.2017
Dollar General key holder - Dollar General
06.2016 - 04.2017
Manager/ bartender/bar manager - Leggets pub and pool
03.2014 - 07.2016
Insert Operator - CSG Systems Inc
01.2004 - 07.2005
General Manager/Office Manager - Need A Maid llc
02.2002 - 01.2022
Ace - GED,
- ServSafe, 07/01/23, 07/01/24
- Rca training X2, 04/01/23, 04/01/24, Received two training classes for Alcohol. I was trained on the right amount of alcohol to serve, how and when to stop serving Alcohol and what to look for in fake Ids
- Driver's License, 01/01/00, 01/01/29
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