Awet Naizghi Tekleghrghis

• Advised senior management on facilities needs and delivered ongoing operational support.
• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand whilst coordinating with other departments.
• Managed and mentored team of 40 to deliver exceptional service.
• Managed conflict resolution within the team, promoting a positive and productive work environment.
• Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Completed audits and risk assessments to achieve regulatory compliance.

• Participated in ongoing training and development programmes to improve service quality and compliance with industry standards.

• Maintained confidentiality and discretion with all passenger information and conversations.

• Resolved any passenger complaints with empathy and professionalism, taking immediate action to rectify issues.

• Utilised feedback from passengers to make continuous improvements to service delivery and customer satisfaction.

• Conducted regular vehicle maintenance checks to comply with safety regulations and standards.

• Followed strict adherence to local and national regulations regarding private hire operations, including licensing and insurance requirements.