ANGELICA WHITE
Arlington Heights,IL
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Local Intermodal Class A Truck Driver
J.B. Hunt Transportation
02.2024 - 07.2024
- Communicated clearly with dispatchers, customers, and other team members regarding delivery schedules, potential delays, and any issues.
- Provided timely updates on the status of deliveries.
- Applied excellent customer service skills when representing the company and interacting professionally with customers.
- Handled inquiries, addressed concerns, and ensured delivery meets customer expectations.
- Demonstrated problem-solving skills while encountering unexpected challenges.
Local Intermodal Class A Truck Driver
J.B. Hunt Transportation
08.2022 - 11.2023
- Engaged with dispatchers and customers to ensure clarity regarding delivery schedules and potential delays.
- Provided timely updates on the status of deliveries.
- Handled inquiries and addressed concerns, ensuring that delivery services met customer expectations.
- Demonstrated problem-solving abilities by quickly assessing situations and implementing solutions.
Customer Service Call Center Representative
Live Ops Inc
02.2020 - 06.2020
- Responded promptly to inquiries, providing accurate information.
- Acquired extensive product knowledge to assist clients effectively.
- Resolved customer complaints with empathy and professionalism.
- Maintained meticulous customer records.
Retail Store Associate
Walgreens
10.2019 - 02.2020
- Delivered exceptional customer service.
- Facilitated sales assistance and addressed inquiries.
- Operated cash register efficiently.
OTR Class A Driver
Schneider National, Inc.
09.2017 - 05.2018
- Communicated heavily with the terminal manager.
- Applied customer service skills when dealing with customers as the first point of contact upon delivery.
Security Agent / Supervisor
U.S. Security Associates, Inc.
03.2014 - 12.2015
- Monitored CCTVs and oversaw all communications.
- Implemented strict access control measures.
- Directed crisis management efforts.
Armored Service Technician
Dunbar Armored
01.2010 - 12.2010
- Drove an armored truck to transport money and valuables.
- Guarded money and valuables during transit.
- Built great customer service with customers.
- Used logic and reasoning to identify solutions.
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Education
Associate of Applied Science - Criminal Justice
10.2024 - Current
- Currently on Honor Roll
High School Diploma -
04.2019 - 07.2019
- Awarded HighSchool Diploma
Skills
Microsoft outlook
Customer relationship management (CRM)
CRM software
Email management
Problem-solving
Attention to detail
MS office applications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SOUTHERN NEW HAMSHIRE UNIVERSITY - Associate of Applied Science, Criminal Justice
10.2024 - Current
Local Intermodal Class A Truck Driver - J.B. Hunt Transportation
02.2024 - 07.2024
Local Intermodal Class A Truck Driver - J.B. Hunt Transportation
08.2022 - 11.2023
Customer Service Call Center Representative - Live Ops Inc
02.2020 - 06.2020
Retail Store Associate - Walgreens
10.2019 - 02.2020
Westside Holistic Leadership Academy - High School Diploma,
04.2019 - 07.2019
OTR Class A Driver - Schneider National, Inc.
09.2017 - 05.2018
Security Agent / Supervisor - U.S. Security Associates, Inc.
03.2014 - 12.2015
Armored Service Technician - Dunbar Armored
01.2010 - 12.2010