Awtym Prentice
Glendale,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
CSR, Sales
Mikes Market
Peoria, AZ
01.2022 - 03.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Restaurant Waitress
Morningstar
Peoria, AZ
10.2022 - 12.2022
- Cultivated warm relationships with regular customers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Completed credit payments via card processing systems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Housekeeper
Merry Maids
Phoenix, AZ
08.2022 - 10.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
- Changed bed linens and collected soiled linens for cleaning.
Customer Service Representative
SUBWAY®Restaurants
Peoria, AZ
07.2021 - 09.2022
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed timely and effective replacement of damaged or missing products.
Warehouse Picker
Amazon
Goodyear, AZ
02.2022 - 06.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Stored materials and supplies for accessibility and easy retrieval.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Utilized warehouse management system to accurately track and update inventory records.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Education
GED -
Centennial High School
83Rd Avenue And Thunderbird 08.2014 - 01.2018
Skills
Food sanitation
Beverage service
POS processing
Credit card processing
To-go order preparation
Order delivery practices
Food and beverage pairings
Beverage preparation
Order accuracy
Dining area maintenance
Stocking and replenishing
Food preparation and safety
Cash handling
Food running
Front-of-house display creation
Complaint resolution
Technical Support
Money handling abilities
Stock management
Staff education and training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Waitress
Morningstar
10.2022 - 12.2022
Housekeeper
Merry Maids
08.2022 - 10.2022
Warehouse Picker
Amazon
02.2022 - 06.2022
CSR, Sales
Mikes Market
01.2022 - 03.2023
Customer Service Representative
SUBWAY®Restaurants
07.2021 - 09.2022
GED -
Centennial High School
08.2014 - 01.2018