Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Awtym Prentice

Glendale,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

CSR, Sales

Mikes Market
Peoria, AZ
01.2022 - 03.2023
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Restaurant Waitress

Morningstar
Peoria, AZ
10.2022 - 12.2022
  • Cultivated warm relationships with regular customers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Completed credit payments via card processing systems.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Housekeeper

Merry Maids
Phoenix, AZ
08.2022 - 10.2022
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Polished fixtures to achieve professional shine and appearance.
  • Changed bed linens and collected soiled linens for cleaning.

Customer Service Representative

SUBWAY®Restaurants
Peoria, AZ
07.2021 - 09.2022
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Managed timely and effective replacement of damaged or missing products.

Warehouse Picker

Amazon
Goodyear, AZ
02.2022 - 06.2022
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Stored materials and supplies for accessibility and easy retrieval.
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Utilized warehouse management system to accurately track and update inventory records.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Education

GED -

Centennial High School
83Rd Avenue And Thunderbird
08.2014 - 01.2018

Skills

Food sanitation

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Restaurant Waitress

Morningstar
10.2022 - 12.2022

Housekeeper

Merry Maids
08.2022 - 10.2022

Warehouse Picker

Amazon
02.2022 - 06.2022

CSR, Sales

Mikes Market
01.2022 - 03.2023

Customer Service Representative

SUBWAY®Restaurants
07.2021 - 09.2022

GED -

Centennial High School
08.2014 - 01.2018

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Awtym Prentice