Axel Arriaza
Pomona,California
Summary
Knowledgeable with solid background in casino operations and team leadership. Successfully managed shift rotations and ensured compliance with gaming regulations, contributing to smooth and engaging customer experience. Demonstrated proficiency in conflict resolution and staff training, fostering collaborative and efficient work environment. Experienced with managing casino operations and ensuring compliance with gaming regulations. Utilizes leadership to guide teams and enhance operational efficiency. Track record of implementing effective customer service strategies and optimizing financial performance.
Overview
7
7
years of professional experience
Work History
Casino Manager
Fantastic Casino (Guatemala)
06.2025 - 10.2025
- Responsible for the customer service staff at the Casino (Host).
- Ensure and promote customer service primarily.
- Management of schedules and assignments.
- Responsible for inventory and orders.
Back Office Supervisor
Kawaisis Abogada Julia (Guatemala)
03.2024 - 04.2025
- Responsible for the Back Office staff verifying and evaluating the documents sent to clients. Follow up on all pending cases to be closed or sent to Immigration.
Call Center Experience
02.2019 - 02.2024
- Medical Interpreter
- Disney
- Instacart
- Best Buy
- Home Advisor
Education
High School Diploma -
Liceo Guatemala
Guatemala10.1988
Business Adm. - Business Administration
Rafael Landivar University
Guatemala10-1995
Skills
- Proficient in computer applications
- Strong interpersonal skills
- Sales expert
- Target-oriented
- Effective team collaborator
LANGUAGES
English and Spanish Fluently
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementTimeline
Casino Manager
Fantastic Casino (Guatemala)
06.2025 - 10.2025
Back Office Supervisor
Kawaisis Abogada Julia (Guatemala)
03.2024 - 04.2025
Call Center Experience
02.2019 - 02.2024
High School Diploma -
Liceo Guatemala
Business Adm. - Business Administration
Rafael Landivar University
PREVIOUS JOBS
- Bancasa Financial. (Assistant Manager)
- Whittier Mitsubishi. (Salesperson)
- Patrick Industries. (Logistics)
- British American Tobacco (Sales Manager)
- DHL Guatemala. (Operations Manager)