- Dance
- Painting
- Music
- Crafting and DIY Projects
Sherry Smith
Lake Charles,LA
Summary
Dedicated and ethical professional with a strong work ethic and commitment to following directions. Eager to leverage skills in a supportive work environment after a 17-year hiatus, driven by personal growth and readiness for new challenges. Experience navigating unique life circumstances has fostered resilience and adaptability, enhancing problem-solving abilities. Seeking opportunities for meaningful contributions while balancing personal responsibilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Casino Credit Agent
Laberge Du Lac Casino
Lake Charles, LA
07.2007 - 04.2009
- Executed regular reviews and modifications of customer credit information to support financial operations.
- Engaged with casino teams to optimize workflows, ensuring timely and precise credit application evaluations.
- Conducted thorough reviews of customer credit histories to support informed lending decisions.
- Analyzed customer profiles and market conditions to set strategic credit limits aligned with business objectives.
- Evaluated account activities to confirm punctual payment execution and support operational efficiency.
- Collaborated with clients to resolve credit disputes and ensure timely collection of overdue accounts.
Casino Cage Cashier
LaBerge Du Lac Casino
Lake Charles, LA
07.2006 - 07.2007
- Processed cash and chip transactions efficiently. Assisted customers with payment inquiries. Supported team in maintaining accurate transaction records.
- Achieved high customer satisfaction by delivering prompt and accurate check cashing and credit transaction services. Enhanced operational efficiency through effective management of transaction workflows. Fostered positive customer relationships by providing knowledgeable support on financial services.
- Achieved timely payouts through effective management of payment processes. Improved accuracy of transaction records, resulting in reduced discrepancies. Enhanced client trust by resolving payment issues promptly.
- Achieved high customer satisfaction ratings through effective resolution of service issues. Enhanced team performance by streamlining processes and improving communication. Fostered a customer-centric culture that prioritized client needs and feedback.
- Conducted regular balancing and reconciliation activities to support accurate financial reporting.
- Achieved compliance with regulatory standards through effective policy implementation and monitoring. Strengthened security frameworks, resulting in improved protection of sensitive data. Fostered a culture of compliance and security awareness among team members.
Casino Pit Crew Member
LaBerge Du Lac Casino
Lake Charles, LA
08.2005 - 07.2006
- Coordinated daily activities of gaming operations, maintaining high standards of accuracy and service quality.
- Evaluated player activity patterns to identify trends and optimize game features.
- Facilitated communication and resource allocation for pit managers to optimize performance.
- Coordinated player interactions, prioritizing effective administration and robust security measures.
Executive Secretary/Commercial Sales
M&M Lighting
Houston, TX
04.1998 - 08.2005
- Collaborated with project teams to translate blueprints into actionable tasks and timelines.
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints. Enhanced service delivery by streamlining communication processes. Fostered positive relationships with customers to drive repeat business.
- Achieved successful negotiation outcomes by fostering collaborative relationships. Drove initiatives that resulted in improved terms and conditions for agreements. Enhanced stakeholder engagement through effective communication and problem-solving during negotiations.
- Achieved significant sales growth by implementing targeted marketing strategies. Cultivated strong client relationships that resulted in increased repeat business. Enhanced team productivity through effective leadership and strategic planning.
- Achieved seamless project execution through effective organization of team activities. Enhanced communication among team members to foster collaboration. Improved project outcomes by implementing structured planning processes.
- Achieved streamlined data analysis through proficient use of Microsoft Excel. Enhanced reporting capabilities by designing user-friendly spreadsheets. Improved data organization, resulting in quicker access to critical information.
- Processed incoming invoices and payments to maintain accurate financial records. Assisted in reconciling accounts to ensure timely resolution of discrepancies. Supported team in managing cash flow through diligent tracking of receivables and payables.
- Achieved timely processing of shipments, contributing to improved customer satisfaction. Enhanced inventory accuracy through diligent tracking and reporting. Fostered teamwork to maintain operational efficiency and reduce delays in shipping and receiving.
- Analyzed project requirements and established prioritization criteria to optimize resource allocation.
- Coordinated cross-functional teams to execute multiple projects, optimizing resource allocation and workflow efficiency.
- Utilized Microsoft Outlook to manage daily schedules and coordinate meetings effectively. Supported team communication through organized email correspondence. Assisted in maintaining calendar appointments for team members.
- Assisted in conducting inventory audits to verify stock accuracy. Supported teams in identifying discrepancies and resolving issues. Contributed to maintaining organized inventory records.
- Oversaw daily administrative tasks, ensuring smooth office operations and effective communication.
- Achieved project milestones through effective teamwork and collaboration. Enhanced team productivity by promoting a cooperative work environment. Drove successful project completion by leveraging collective skills and expertise.
Education
High school diploma -
J. Frank Dolby
Houston, TX05-1989
Skills
- Effective communication
- Microsoft Excel, Word, Outlook
- Detail-oriented data management
- Client relationship development
- Financial transaction oversight
- Office management experience
- Service excellence
- Proficient in computer applications
- New employee integration management
- Vendor partnership development
- Independent analytical research
- Detailed documentation management
- Prioritization of tasks
- After-sales client service
- Project management coordination
Certification
Life, Health & Accident Insurance License
Occupational Gaming License
Interests
Timeline
Casino Credit Agent
Laberge Du Lac Casino
07.2007 - 04.2009
Casino Cage Cashier
LaBerge Du Lac Casino
07.2006 - 07.2007
Casino Pit Crew Member
LaBerge Du Lac Casino
08.2005 - 07.2006
Executive Secretary/Commercial Sales
M&M Lighting
04.1998 - 08.2005
High school diploma -
J. Frank Dolby