Summary
Overview
Work History
Education
Skills
References
Timeline
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Hailey Acosta

Sand Springs

Summary

Dynamic Casino Service Agent with a proven track record at Osage Casino, excelling in transaction processing and regulatory compliance. Recognized for meticulous cash handling and maintaining accurate records, while delivering exceptional customer service. Adept at balancing cash drawers and performing audits, ensuring operational excellence in a fast-paced environment.

Overview

4
4
years of professional experience

Work History

Casino Service Agent

Osage Casino
Sand Springs
10.2023 - 05.2024
  • Completed day-to-day duties accurately and efficiently.
  • Performed daily audits of all currency transactions for accuracy.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Balanced the cash drawer at the beginning and end of each shift.
  • Assisted customers with questions about slot machines or other gaming activities.
  • Maintained an accurate record of all transactions in the casino's computer system.
  • Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
  • Processed check cashing requests within established limits.
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.

Soft Count Team Member

Salt Creek Casino
Pocasset
10.2021 - 07.2022
  • Performed daily audits of soft count room to ensure accuracy of funds.
  • Processed large volumes of currency in accordance with applicable laws and regulations.
  • Operated currency counting machines accurately and efficiently.
  • Maintained accurate records of all transactions in the soft count room.
  • I took money boxes from gaming machines, and added new money boxes daily.
  • Counted all the money from gaming machines, blackjack tables, and ATMs on previous gaming days.

EVS Attendant

Osage Casino
Sand Springs
06.2020 - 04.2021
  • Swept and mopped floors in order to maintain cleanliness standards.
  • I walked the casino floor to ensure that cleanliness standards were met.
  • Cleaned gaming machines and ashtrays.
  • I vacuumed the casino floor with the help of co-workers.
  • Upkept the casino.

Education

High School Diploma -

Ringling Public Schools
Ringling, OK
05-2020

Skills

  • Customer service
  • Transaction processing
  • Regulatory compliance
  • Cash handling
  • Audit procedures
  • Attention to detail
  • Effective communication
  • Strong work ethic
  • Multitasking and organization
  • Cash drawer balancing

References

References available upon request.

Timeline

Casino Service Agent

Osage Casino
10.2023 - 05.2024

Soft Count Team Member

Salt Creek Casino
10.2021 - 07.2022

EVS Attendant

Osage Casino
06.2020 - 04.2021

High School Diploma -

Ringling Public Schools

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