Aubrey Guemare
Rohnert Park,CA
Overview
3
3
years of professional experience
Work History
Casino Guest Service Agent
Graton Resort & Casino
02.2024 - Current
- Answered incoming phone calls with professionalism to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Assisted guests with hotel reservations, modifications, and cancellations, resolving any issues promptly and professionally.
- Arranged comped special transportation for guests by collaborating with the Valet Team.
- Reserve guests for concerts, events, and marketing promotions.
Count Team Attendant
Graton Resort & Casino
01.2023 - 02.2024
- Kept facilities, machines, and tools clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Perform cash drops so ATMs/kiosks can complete cash transactions by having the proper amount of currency at all times.
- Provided excellent customer service to guests by promptly responding to inquiries and requests regarding ATM/kiosk cash transactions.
- Handled cash counting accurately, ensuring proper documentation for accounting records.
- Performed routine maintenance tasks on ATMs/kiosks, identifying potential issues before they escalated into larger problems.
Barista Shift Lead
Panera Bread
12.2021 - 01.2023
- Developed strong relationships with regular customers, fostering loyalty through personalized attention, order memorization, and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Education
High School Diploma -
Manuel S. Nasser Sr. National High School
La Union, San Isidro, Davao Oriental, Philippines04.2019
Skills
- VIP Guest Services
- Writing and verbal communication
- Data Entry
- Proficient in Microsoft Office, LMS, and Patron Management [IGT]
- Calendar and Scheduling Software
- Travel Arrangement Coordination
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Cebuano
Native or Bilingual
Timeline
Casino Guest Service Agent
Graton Resort & Casino
02.2024 - Current
Count Team Attendant
Graton Resort & Casino
01.2023 - 02.2024
Barista Shift Lead
Panera Bread
12.2021 - 01.2023
High School Diploma -
Manuel S. Nasser Sr. National High School