Nahif Abdul
Los Angeles,United States
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Hilton - Homewood Suites by Hilton Frederick
Frederick, MD
10.2024 - 12.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues to enhance overall satisfaction.
- Managed check-in and check-out processes efficiently, ensuring swift and accurate handling of guest transactions.
- Coordinated with housekeeping and maintenance teams to ensure that guest rooms and common areas met quality standards.
- Promoted hotel amenities and services to guests, contributing to an increase in overall revenue and guest engagement.
- Ensured compliance with hotel policies and procedures, contributing to a safe and welcoming environment for guests and staff.
Guest Service Agent
Marriott - Residence Inn by Marriott D.C. National Mall
Washington D.C., US
12.2022 - 09.2024
- Facilitated the processing of travel and accommodation arrangements for VIP guests.
- Promoted hotel amenities and services to guests, contributing to increased revenue from on-site offerings.
- Provided exceptional customer service by greeting guests warmly and addressing their inquiries to ensure a positive experience.
- Managed check-in and check-out procedures efficiently, maintaining accurate records and processing payments swiftly.
- Resolved guest complaints and concerns promptly, enhancing overall satisfaction and loyalty to the hotel.
- Collaborated with housekeeping and maintenance teams to ensure rooms were ready and met quality standards before guest arrival.
Cashier
Safeway
Bowie, MD
08.2020 - 10.2022
- Provided exceptional customer service by efficiently processing transactions and addressing customer inquiries.
- Maintained accurate cash drawers and balanced transactions at the end of each shift to ensure financial integrity.
- Implemented promotional displays and assisted in store merchandising to maximize sales opportunities.
- Maintained cleanliness and organization of the checkout area to provide a welcoming environment for customers.
- Processed customer transactions efficiently, ensuring accuracy in scanned items and payment collection.
Park Services
Six Flags America
Woodmore, MD
06.2019 - 07.2020
- Ensured the cleanliness and maintenance of park facilities to enhance visitor experience.
- Coordinated events and activities to foster community engagement and participation in park initiatives.
- Fostered a safe and welcoming environment by enforcing park regulations and resolving conflicts among visitors.
Education
High School Diploma - undefined
Bowie High School
Bowie, MD, USASkills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Complaint handling
- Guest inquiry resolution
- Guest services
- Team building and supervision
- Data entry proficiency
- Patience and composure
- Team player mentality
- Cash management
- Hospitality services
- Guest services agent training
- Property management systems
- VIP guest services
- Concierge services
- POS terminal operation
- Room assignment
- Loyalty promotion
Timeline
Guest Service Agent
Hilton - Homewood Suites by Hilton Frederick
10.2024 - 12.2025
Guest Service Agent
Marriott - Residence Inn by Marriott D.C. National Mall
12.2022 - 09.2024
Cashier
Safeway
08.2020 - 10.2022
Park Services
Six Flags America
06.2019 - 07.2020
High School Diploma - undefined
Bowie High School