Jihan Iqbal
Airway Inn at LaGuardia
Queens Village,NY
Summary
Dynamic Guest Service Agent with a proven track record at Airway Inn at LaGuardia, excelling in guest communication and complaint resolution. Skilled in managing check-in procedures and enhancing guest experiences, I prioritize timely issue resolution and maintain strong client relationships, ensuring satisfaction and loyalty in a fast-paced environment.
Work History
Guest Service Agent
5 Months- Greeted guests, processed check-ins, and assigned rooms using hotel front desk systems.
- Resolved guest inquiries, service requests, and billing concerns with accurate, courteous communication.
- Verified reservations, identification, and payment details to maintain smooth arrival and departure flow.
- Coordinated with housekeeping and maintenance to address room readiness and guest issues promptly.
- Supported busy lobby operations by prioritizing tasks and staying calm during peak service periods.
Education
Completed Grade 12
Skills
Guest communication
Listening skills
Writing and verbal communication
Check-in and Check-out procedures
Complaint handling
Guest inquiry resolution
Guest services
Team building and supervision
Patience and composure
Data entry proficiency
Administrative skills
Issue resolution
Team player mentality
Cash management
Hospitality services
Hospitality best practices
Reservation management
Guest services agent training
Guest complaint resolution
Payment collection
Conflict management
Special requests handling
Information confidentiality
Account management
Invoice processing
Customer rapport
Cleaning and sanitizing
Proficient in software
Property management systems
Guest relations
Effective planning
Lost and found management
POS terminal operation
Concierge services
Security awareness
Transportation arrangements
Client relationship management
Registration management
Staff development
Baggage assistance
VIP guest services
Team member development
Key card programming
Hospitality and service industry background
Cash handling experience
Fluent in language and language
Meeting room setup
Timely complaint resolution
Paperwork handling
Timeline
Guest Service Agent
Airway Inn at LaGuardia
05.2026 - CurrentRead More
Dhaka College
Completed Grade 12
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