Summary
Work History
Education
Skills
Hardware Software Office Equipment Experience
Timeline
Generic

Linda Duncan

Louisville,KY

Summary

Dynamic Customer Service Professional with extensive call center experience, recognized for exceptional leadership and training abilities. Proven track record of enhancing team performance and customer satisfaction through effective coaching and support. Core competencies include conflict resolution, process optimization, and performance metrics analysis. Aiming to leverage skills in a challenging role to drive operational excellence and foster a customer-centric environment.

Work History

Casino Credit Representative

GRAND CASINO and SPA BILOXI
Biloxi, MS
  • Establish and set-up advance lines of casino gaming credit
  • Approve credit lines within limits of authority
  • Answer phones
  • Scan and file documents
  • Update, retrieve and purge accounts daily
  • Mail guest correspondence
  • Assist the Main Bank department with preparing the guest markers for next day deposits

Revenue Enhancement Representative (CSR-Sales)

AT & T WIRELESS
Memphis, TN
  • Company Overview: (Call Center)
  • Processed activation of new customer accounts
  • Sold enhanced wireless service and equipment
  • Provided pro-active contract offers
  • Processed of account receivables; reconciled accounts, responded effectively to inquiries and complaints
  • Troubleshoot and resolved Tier-1 technical service issues
  • Assisted in training
  • (Call Center)

Regional Customer Service Lead Person and Trainer

INTERMEDIA/INSIGHT COMMUNICATIONS INC
Louisville, KY
  • Supervised call center customer service representatives
  • Maintained employee records and produced daily reports
  • Developed changes and implemented a new training manual
  • Scheduled and trained new and existing employees
  • Resolved escalated calls, reconciled accounts, sold products and services
  • Monitored the cable systems, scheduled work orders, trouble-shoot/resolved technical issues
  • Dispatched and assisted technicians in the field

Inventory Control Distribution Specialist (DSSO)

GENERAL ELECTRIC CO
  • Monitored and evaluated the warehouse’s performance, paper flow and inventory
  • Performed logistics and reconciled daily, weekly, monthly and year-end inventory
  • Managed 10 warehouses and 22 as-is depots
  • Traveled to out of state locations (5 Southwest coastal states), to assist and train new warehouse employees
  • Assist in the opening and/or final closing of a warehouse
  • Resolved billing, credit, adjustments and replacement issues of appliances
  • Communicated daily with warehouse personnel, as-is depots and delivery motor-carriers (OTD)
  • Kept daily logs of all activities and monitored delivery of appliances from the assembly line order to the final destination to the customer
  • Negotiated sales of damaged products to as-is depot
  • Set up delivery with motor-carriers and monitored product to its’ final destination
  • Re-ordered new appliances for customers (developers, regular consumers, and commercial customers) that had damage or issues with products
  • Handled travel vouchers and set up my travel arrangements when traveled to warehouses for inventory
  • Kept expense reports and sent to human resources for processing
  • Facilitated monthly meetings with colleagues, sending out invitations, ordered and served food and planned the roster
  • Kept upper management informed of any suspicious activity, of developments affecting the warehouses’ performance
  • Investigated the illegal sale of merchandise and gave recommendation for the closing of a facility
  • Key Accomplishments: I built trust with customers by ensuring timely delivery of products, courteous delivery & set-up personnel, and correct billing of all goods received

Education

Event Management Certification - Wedding Workshop

GEORGE WASHINGTON UNIVERSITY
WASHINGTON, DC

Triple major - Hotel/Restaurant Management, Professional Catering, Baking and Pastry Arts

SULLIVAN UNIVERSITY
LOUISVILLE, KY

Fashion Merchandising - Fashion Survey

STRATTON COLLEGE
MILWAUKEE, WI

Skills

  • Community Volunteer
  • Collaborative Team Member
  • Skilled Trainer
  • Leadership Abilities
  • Administrative skills
  • Systematic Arrangement
  • Effective Multi-Tasking
  • Effective Communication Skills
  • Analytical Problem Solving
  • Typing Proficiency (45-50 WPM)
  • Cash Management
  • Sales Proficiency
  • Effective Negotiation Skills
  • Effective Under Pressure
  • Accounts Receivable Oversight
  • Accounts Payable Management
  • Financial Account Reconciliation
  • Decision-making capacity
  • Credit analysis expertise
  • Microsoft Office Suite
  • Time management abilities

Hardware Software Office Equipment Experience

  • Microsoft Windows XP
  • Office Professional 2003 - Outlook
  • Publisher
  • Word
  • Excel
  • PowerPoint
  • Access
  • Business Contact Manager
  • TCS forecasting
  • ACD phone distribution monitoring system
  • CICS
  • Mosaix interface dialer
  • Wireless quick pay
  • CMS
  • ERM
  • Central credit
  • Responsible gaming system
  • 10 key adding
  • Fax
  • Copy
  • Print
  • Scan
  • Multi-line phone/headset
  • Tote machines

Timeline

Casino Credit Representative

GRAND CASINO and SPA BILOXI

Revenue Enhancement Representative (CSR-Sales)

AT & T WIRELESS

Regional Customer Service Lead Person and Trainer

INTERMEDIA/INSIGHT COMMUNICATIONS INC

Inventory Control Distribution Specialist (DSSO)

GENERAL ELECTRIC CO

Event Management Certification - Wedding Workshop

GEORGE WASHINGTON UNIVERSITY

Triple major - Hotel/Restaurant Management, Professional Catering, Baking and Pastry Arts

SULLIVAN UNIVERSITY

Fashion Merchandising - Fashion Survey

STRATTON COLLEGE

Similar Profiles

  • SALVATORE PELLERITOSALVATORE PELLERITO

    Veterinary Services Representative at ASPCA PHI/ Hartville Group / Crum & Forster/IPGVeterinary Services Representative at ASPCA PHI/ Hartville Group / Crum & Forster/IPG

  • Jaime GrayJaime Gray

    Account Specialist & Compliance Officer at Progressive Credit Union Ltd.Account Specialist & Compliance Officer at Progressive Credit Union Ltd.

  • JASON PERKINSONJASON PERKINSON

    Real Estate Agent at Keller Williams HeritageReal Estate Agent at Keller Williams Heritage

  • Dallas MariettaDallas Marietta

    Volunteer at Rosscarrock Community AssociationVolunteer at Rosscarrock Community Association

CREATE PROFILE
Linda Duncan