AXEL CASAS

Assisted clients with complex mental health disorders by managing caseloads of up to 85 individuals. Provided case management and skills training services with regular monthly contact. Conducted needs assessments and developed service plans to connect clients with community resources while maintaining accurate documentation.

• Coordinated client assessments to evaluate needs and develop personalized care plans.
• Facilitated communication between clients and healthcare providers to ensure continuity of care.
• Monitored client progress, adjusting interventions based on feedback and outcomes.
• Conducted regular follow-ups to assess satisfaction with services and address concerns promptly.
• Collaborated with multidisciplinary teams to optimize resource allocation for client support.

• Team leadership, and customer relationship management in a fast-paced, high-volume environment. Proven ability to drive sales through product knowledge, and personalized customer interactions. Skilled in inventory control, merchandising, and maintaining visual standards. Demonstrated leadership in training new team members, managing daily operations, and supporting store management in achieving performance goals.