Axel Contreras
Rifle,Colorado
Summary
Optimistic and personable individual enthusiastic about meeting and working with new people. Strong presentation skills and real go-getter. Excellent public speaking skills. First Aid and CPR certified. Learner and welcome criticism.
Overview
4
4
years of professional experience
Work History
White Water Raft Guide/Customer Services
Glenwood Adventure Company
06.2020 - Current
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Guided groups of up to 8 people on scheduled tours.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Worked closely with management staff to create new and lucrative tours.
Life Guard
Glenwood Hot Springs Pool
10.2021 - 01.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Concession Stand Worker
Brenden Theatres
09.2019 - 05.2021
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Used cash register to tender change and process cash and credit card payments.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL05.2027
High School Diploma -
Glenwood Springs High School
Glenwood Springs, CO05.2022
Skills
- Exceptional Customer Service
- Financial Transactions
- Leading Groups
- First Aid
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Life Guard
Glenwood Hot Springs Pool
10.2021 - 01.2023
White Water Raft Guide/Customer Services
Glenwood Adventure Company
06.2020 - Current
Concession Stand Worker
Brenden Theatres
09.2019 - 05.2021
Bachelor of Arts - Criminology
University of South Florida
High School Diploma -
Glenwood Springs High School
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