JULIA WOOLSTON
Northern Outdoors
Harrisonburg,VA
1
Certification
4
years of professional experience
Dedicated hospitality professional with expertise in delivering exceptional customer service and fostering teamwork in fast-paced environments. Skilled in managing multiple tasks and maintaining a clean, organized workspace while addressing customer inquiries efficiently. Committed to enhancing customer satisfaction and adapting to evolving needs.
Work History
White Water Raft Guide
3 Months- Led guests safely down Class II-V rapids
- Prepared and cooked steak, chicken, salmon, and rice for guests on the river
- Maintained a positive attitude through difficult situations
- Helped curate the rafting experience to the personalities of the guests in my boat
- Managed time well to avoid water levels dropping
- Worked with coworkers to ensure guest satisfaction was high
- Recurring job during summer season
Float Help
3 Months- Facilitated retail purchases for guests purchases
- Checked in guests for lodging
- Recommended places to visit or experience in the area for guests to visit
- Bussed tables and ran food for servers
- Filled ice for servers and bartender
- Filled liquor for bartender
- Changed kegs for bartender
- Filled ice bags for guests
- Obtained fire wood for guests
Snowboard Instructor
1 Year 3 Months- Helped adults and children learn the basics of snowboarding, emphasizing safety and fun.
- Determined skill level of groups/individuals and taught at skill level, rather than above or below.
- Maintained a positive and outgoing attitude throughout lessons.
- Attended professional development clinics to improve my skills as a snowboarder and teacher.
- Recurring job during the winter season
Server Assistant
2 Months- Worked with servers to perform roles that helped them keep customer satisfaction high
- Delivered drinks and bread to customers when they first arrive.
- Delivered food as quickly and efficiently as possible
- Cut bread into uniform slices for service. and keep the bread drawer full of bread for myself and servers.
- Kept ice drawers for drinks as full as possible.
- Communicated with servers if their table needed something.
- Bussed tables after customers left.
Carside/To-Go Specialist
1 Year 2 Months- Operated a point-of-sale system to enter to-go orders from customers online or in-person
- Used knowledge of menu to make recommendations to customers or answer questions
- Packaged Door dash, Uber Eats, and Grubhub orders.
- Collaborated with kitchen staff to coordinate timely preparation of to-go meals
- Operated register for cash, debit, and credit card payments from customers.
- Counted register for correct cash/change at end of shift
- Organized to-go space for maximum efficiency
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Shift Lead
8 Months- Organized and restocked ice cream and toppings to ensure readiness for peak hours.
- Supervised shift team of 4-5 coworkers, managing operations and maintenance of service standards.
- Resolved customer complaints and issues promptly, enhancing customer satisfaction.
- Count drawers at the end of the shift to ensure transactions for the day were correct.
- Clean the store after closing with the help of coworkers; check over coworker’s cleaning jobs.
Ice cream scooper
1 Year- Scooped ice cream for customers and answer any/all questions a customer may have.
- Make flavor or topping suggestions to help guests with their decision.
- Handled cash, card, and tap-to-pay transactions.
- Restocked and organized ice creams, toppings, utensils, cups, and napkins.
- Ensured dipped and regular waffle cones are stocked for the day.
Education
Bachelor of Science - Psychology
- 5 semesters on President's list
- 3.9 GPA
High School Diploma
- NHS Member
- NEHS Member
- 4.0 GPA
Skills
Instructing
Safe food handling
Exceptional customer service
Teamwork
Cash handling
Rapid assessment skills
Cleaning/organization
Leadership
Instruction techniques
Certified in CPR/AED
Certification
- Wilderness First Responder (exp. 2028)
- CPR and AED certification (exp. 2028)
- Epinephrine injector certification (exp. 2028)
- Maine Level 2 Licensed White Water Raft Guide (exp. 2028)
Timeline
White Water Raft Guide
Northern Outdoors
05.2026 - 08.2026Read More
Float Help
Northern Outdoors
05.2026 - 08.2026Read More
Snowboard Instructor
Massanutten Ski Lodge
12.2024 - 03.2026Read More
Server Assistant
Carrabba's Italian Grill
05.2024 - 07.2024Read More
Carside/To-Go Specialist
Carrabba's Italian Grill
05.2023 - 07.2024Read More
Shift Lead
Bruster's Ice Cream
09.2022 - 05.2023Read More
Ice cream scooper
Bubba’s Ice Cream Shack
05.2022 - 05.2023Read More
James Madison University
Bachelor of Science from Psychology
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Jamestown High School
High School Diploma
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