Axel Flores
Orlando
Summary
Dynamic and results-driven professional with a proven track record at USF Digital Engagement Center, excelling in customer satisfaction through empathetic communication and effective problem-solving. Skilled in data entry and cross-selling, I consistently address client needs while enhancing brand reputation and fostering strong relationships.
Offering strong interpersonal and communication skills, eager to learn and grow in customer-centric environment. Brings willingness to understand and apply customer service techniques and effective problem-solving abilities. Ready to use and develop active listening and conflict resolution skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Call Operator
USF Digital Engagement Center
02.2025 - Current
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Managed availability of service through management of shared calendar solution.
- Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Streamlined communication with customers by accurately documenting call details and updating records in the database.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Collected personal information from customers to accurately document requests.
Team Member
Chipotle
08.2023 - 11.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Team Member
Panera Bread
04.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Bachelor of Science -
University of South Florida
4202 E. Flower Avenue, Tampa, Fl05-2028
Skills
- Cross-selling and upselling
- Patience and tolerance
- Data entry proficiency
- Assertiveness
- Social perceptiveness
- Language proficiency
- Strong interpersonal skills
- Excellent phone demeanor
- Clear communication
- Greeting customers
- Client service
- Information assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Operator
USF Digital Engagement Center
02.2025 - Current
Team Member
Chipotle
08.2023 - 11.2024
Team Member
Panera Bread
04.2022 - 08.2022
Bachelor of Science -
University of South Florida
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