Axel Joyce
Parma
Summary
Dynamic and results-oriented professional with superior communication skills and a proven track record in customer service at Supercuts Hair Salons. Adept at problem-solving and time management, I excel in high-pressure environments, ensuring client satisfaction and fostering repeat business through attentive service and effective collaboration. Proficient in Microsoft Office Suite.
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hair Stylist
Supercuts Hair Salons
09.2024 - Current
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Drive-Thru Cashier
Wendy's
12.2023 - 07.2024
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
Lifeguard
City of Parma
05.2023 - 08.2023
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Education
BBA - Management And Innovation
Baldwin Wallace University
Berea, OH05-2027
Skills
- Superior communication skills
- Activity and event planning
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Microsoft outlook, word, and Excel
Certification
Excel Certified
Bloomberg Certified
Timeline
Hair Stylist
Supercuts Hair Salons
09.2024 - Current
Drive-Thru Cashier
Wendy's
12.2023 - 07.2024
Lifeguard
City of Parma
05.2023 - 08.2023
BBA - Management And Innovation
Baldwin Wallace University
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