Jessica Valdez
Nampa,ID
Overview
2026
2026
years of professional experience
Work History
Hair Stylist
A Beautiful Reaction
12.2023 - 07.2025
- Enhanced client experiences through personalized consultations and tailored hairstyle recommendations.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Receptionist
A Beautiful Reaction
09.2021 - 12.2022
- Maintained a welcoming salon environment through effective communication and organization of reception area.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
Billing Lead Agent
Truckstop.com
10.2019 - 06.2021
- I trained new hires to use the company's billing systems and provided feedback regarding their progress.
- I approved/denied refunds based on customers account information/history while following company policy.
- I made escalation calls when customer's requested to speak to a manager.
- Worked alongside sales managers to ensure customers would receive the best customer service.
- Ensure all reports and customer emails were addressed before leaving for the day.
Billing Agent
Truckstop.com
09.2018 - 10.2019
- Answered 50+ calls per day and provided account billing information after verifying caller.
- I responded to customer emails with account information and provided subscription policies.
- Worked daily reports to ensure billing systems were running efficiently.
Case Manager
State of Idaho
7 2017 - Current
- Open cases when a court order comes in, if no case has been opened yet.
- Cancel warrants when received and forward them to fiscal.
- Apply non-sufficient funds to cases when the bank notifies me of a returned check.
Customer Service Representative & Case Manager
SMI
3 2017 - 7 2017
- Answered an average of 50 or more calls per day by addressing customer inquiries and solving problems in a timely manner.
- Acted professionally and patiently when addressing negative customer feedback.
- Gathered and verified all required customer information for security purposes.
Education
High School Diploma -
Nampa High School
Nampa, ID05.2013
Skills
- Strong communication skills
- Superior attention to detail
- Self-motivated professional
- Quick learner
- Excellent organizational skills
Languages
Fluent - English and Spanish
Timeline
Hair Stylist
A Beautiful Reaction
12.2023 - 07.2025
Receptionist
A Beautiful Reaction
09.2021 - 12.2022
Billing Lead Agent
Truckstop.com
10.2019 - 06.2021
Billing Agent
Truckstop.com
09.2018 - 10.2019
Case Manager
State of Idaho
7 2017 - Current
Customer Service Representative & Case Manager
SMI
3 2017 - 7 2017
High School Diploma -
Nampa High School
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