Axelle A. Augustin
Fort Lauderdale,FL
Summary
Accomplished Implementation Manager with expertise in SaaS implementation, stakeholder engagement, and client relationship management. Proven track record in driving operational efficiency and enhancing client satisfaction within the healthcare sector. Skilled in leading cross-functional teams, managing complex projects, and executing strategic initiatives that foster long-term growth. Adept at delivering solutions that align with client needs, resulting in improved outcomes and sustained partnerships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Implementation Project Manager
VOYCE
(Hybrid) Sunrise, FL
02.2023 - 09.2024
- Coordinated the implementation of SaaS Interpretation software for healthcare organizations across the U.S, creating deployment strategies to achieve both short- and long-term objectives. This included implementing language access solutions on mobile interpreting devices, and integrating the software with EHRs and telehealth platforms
- Directed project management and provided support to implementation teams in delivering solutions for partner organizations.
- Monitored project performance to identify areas of improvement and implement corrective actions as needed.
- Collaborated with stakeholders to ensure that requirements were met within specified timelines.
Translation Department Manager
VOYCE
(Remote) Sunrise, FL
01.2021 - 07.2024
- Supervised the timely delivery of translation projects by effectively managing project status, nurturing client relationships, and ensuring the highest standards of service quality
- Developed and implemented innovative strategies to optimize departmental operations and enhance overall efficiency
Manager of Client Services
VOYCE
Sunrise, FL
04.2018 - 02.2023
- Managed and maintained strong relationships with stakeholders at all levels, facilitating effective communication and collaboration, and focusing on account management and retention
- Responsibilities included performance analysis, and developing strategies that enhance client satisfaction and loyalty, driving long-term account retention and growth
Communication Coordinator
UMMS
Laurel, MD
11.2016 - 12.2017
- Streamlined processing times by quickly assessing patient inquiries and directing calls to the appropriate departments
- Enhanced hospital security by monitoring alarms and effectively managing crisis protocols
Medical Interpreter
Certified Languages International
Remote
03.2009 - 04.2016
- Facilitated communication between patients and physicians by providing translation and interpreting services in English, French, and French Creole
- Translated and edited materials between English and French Creole
Education
Bachelor of Arts - Linguistics
Queens College, CUNY
Flushing, NY03.2013
Skills
- Project Management
- SaaS Implementation
- B2B and B2C Proficiency
- Stakeholder Engagement
- Client Relationship Management
- Salesforce Experience
- Google Workspace
- MS Office
Accomplishments
- Contributed to revenue increase of + $100M/yr
- Managed the large-scale implementation of Video Remote Interpreting (VRI) services across major healthcare organizations, including Prisma Health, Cook County Health, Northwestern Memorial Hospital, and Eskenazi Health. This involved deploying extensive fleets of mobile interpreting devices, and seamlessly integrating language access solutions within the organizations' Electronic Health Record (EHR) and telemedicine platforms.
Certification
- HIPAA
- CCHI
Timeline
Sr. Implementation Project Manager
VOYCE
02.2023 - 09.2024
Translation Department Manager
VOYCE
01.2021 - 07.2024
Manager of Client Services
VOYCE
04.2018 - 02.2023
Communication Coordinator
UMMS
11.2016 - 12.2017
Medical Interpreter
Certified Languages International
03.2009 - 04.2016
- HIPAA
- CCHI
Bachelor of Arts - Linguistics
Queens College, CUNY
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