Brent Collins
Warren,MI
Summary
Knowledgeable Implementation Manager with more than 10 years of experience driving critical technology planning and deployment. Researched approach to assessing installation, maintenance and troubleshooting barriers to determine corrective action. Comprehensive resource for managing implementations throughout lifecycle. Extensive oversight for documentation to streamline setup and preservation processes.
Overview
10
10
years of professional experience
Work History
Sr. Implementation Project Manager
Waters Corporation
01.2022 - Current
- Extensive experience optimizing workflows and processes and within Salesforce ecosystem
- Utilize instrumentation expertise to conduct technical sales order review and audit to ensure correctness
- Customer facing contact to coordinate site readiness, expectations and installation activities with customers, contractors, and internal stakeholders
- Manage sales to service hand-off as well has pre-sales consultations for instrumentation and enterprise network deployments
- Successfully multitask to manage in excess of 30 projects at once with varying scope including pharmaceutical, research, hospitals, and industry
- Mitigated risks by proactively identifying potential issues and developing contingency plans for resolution
- Streamlined project implementation by effectively coordinating cross-functional teams and resource
- Reduced project completion time by 25% by optimizing scheduling, task allocation, and resource management
Field Service Engineer
Waters Corporation
01.2016 - 01.2022
- Extensive experience maintaining wide range of high complexity laboratory instrumentation
- Specialized in GPC, Optical detectors (UltraViolet, Photo Diode Array, Refractive Index, Fluorescence, Evaporative Light Scattering Detector), Liquid Chromatography (Acquity, Alliance) , LCMS (Xevo Tandems)
- Provided expertise with various software platforms including Empower, MassLynx and Waters_Connect
- Built and maintained relationships across region to provide personalized service to every customer
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues
- Successfully planned and deployed major network upgrades for large laboratories in GMP environments
- Knowledge of working in multiple regulatory environments including GMP, 21CFR, ISO, CLIA and IVD / medical device
- Consistently able to multitask in high stress customer-facing environments while still providing excellent quality of service
- Train and mentor new field service engineers
- Achieved multiple field service awards for improving customer experience
Mass Spectrometry Technician
Consolidated Laboratory Management Systems
01.2014 - 01.2016
- Increased laboratory production in high throughput lab by use of effective workflow management and implementation of crucial quality control procedures
- Collaboration and design of proprietary LIMS with contributions to end user functionality and algorithms to sort and identify specific drugs (Python)
- Automation of quality control reporting software and analysis tool to reduce reporting times by 40 hours per week (Python)
- Skilled at working independently and collaboratively in a team environment
Education
Bachelor of Science in Biology - Biology
Bowling Green State University
Bowling Green, OH01.2014
Skills
- Complex Troubleshooting
- Software Implementation
- Informatics
- Project Management
- Validation and Qualification Testing
- Empower
- CRM
- Salesforce
- SAP
- Python
- Excel
- Word
Volunteer
COMMUNITY OUTREACH | 2022-Current
Dog Aide
- Provides community outreach to keep pets with their families and out of shelters
- Delivers dog food and supplies to pets in need around city of Detroit
FOSTER | 2022-Current
Rejoyceful Animal Rescue
- Specializes in medical/special need fosters for dogs
- Provides training and guidance to make pets successful in their new homes
Huron Valley Humane Society 2021
Ann Arbor Health Hackathon 2018
Timeline
Sr. Implementation Project Manager
Waters Corporation
01.2022 - Current
Field Service Engineer
Waters Corporation
01.2016 - 01.2022
Mass Spectrometry Technician
Consolidated Laboratory Management Systems
01.2014 - 01.2016
Bachelor of Science in Biology - Biology
Bowling Green State University
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