Axiver Miner
Chicago,IL
Summary
Customer-focused professional with hands-on experience in technical support and retail customer service. Skilled in resolving customer concerns, troubleshooting devices and accounts, and delivering clear, respectful communication in fast-paced environments.
Known for patience, problem-solving, and maintaining customer satisfaction while meeting company standards.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Bus Servicer
Chicago Transit Authority, CTA
Chicago, Illinois
03.2025 - Current
- Inspected buses for mechanical issues and ensured compliance with safety standards.
- Conducted routine maintenance on bus engines, brakes, and electrical systems.
- Repaired and replaced worn parts to maintain optimal bus performance.
- Documented maintenance activities in the reporting system for accurate record-keeping.
- Ensured compliance with safety regulations while servicing vehicles by checking for defective parts or malfunctioning equipment.
Customer Service Representative
The biscuit man
Chicago, Illinois
01.2023 - 01.2025
- Answer questions about the menu (biscuits, sides, drinks, ingredients, allergens, specials)
- Handle customer concerns or complaints calmly and professionally
- Assist with assembling or packaging orders
- Make recommendations and upsell items when appropriate
Customer Service Representative Team Lead
Taco Bell
Chicago, Illinois
08.2021 - 12.2023
- Led team in delivering exceptional customer service during peak hours.
- Trained new employees on company policies and customer interaction techniques.
- Resolved customer complaints efficiently and effectively to ensure satisfaction.
- Coordinated schedules to optimize staffing levels for busy shifts.
- Resolved escalated customer complaints in a timely manner.
Customer Service Representative
AMC Theatres
Chicago, Illinois
03.2019 - 07.2021
- Greeted guests and provided friendly, professional customer service in a fast-paced entertainment environment
- Assisted customers with ticket purchases, seat selection, refunds, and exchanges using POS systems
- Addressed guest questions and concerns regarding showtimes, theater policies, and amenities
- Resolved customer complaints calmly and efficiently to ensure a positive movie-going experience
- Processed cash, credit, and mobile payments accurately while maintaining drawer accountability
- Supported concession stand operations, including food and beverage service, upselling, and order accuracy
- Maintained cleanliness and organization of lobby, auditoriums, and concession areas
Education
Ombudsman Charter
Chicago, ILSkills
- Team leadership
- Customer relationship management
- Point-of-Sale (POS) system usage
- Cash handling and payment processing
- Order accuracy and attention to detail
- Basic computer or tablet skills
- Following procedures and policies
Timeline
Bus Servicer
Chicago Transit Authority, CTA
03.2025 - Current
Customer Service Representative
The biscuit man
01.2023 - 01.2025
Customer Service Representative Team Lead
Taco Bell
08.2021 - 12.2023
Customer Service Representative
AMC Theatres
03.2019 - 07.2021
Ombudsman Charter