Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cielo Peraffán

Miami

Summary

Client services specialist with over 10 years of experience in retail management, jewelry sales, and logistics. Proven ability to build long-term customer loyalty, streamline operations, and ensure high-quality service delivery. Seeking to leverage expertise in client relations and organizational management to contribute to company growth.

Overview

26
26
years of professional experience

Work History

Packing and Shipping

Rock Garden South
Miami
07.2020 - 04.2025
  • Inspected product to predetermined quality specifications.
  • Maintained inventory accuracy by verifying shipping labels and order contents.
  • Managed stock of shipping materials to ensure uninterrupted operations.
  • Processed finished product by moving through packaging machines.

Store Manager

Joyería Iván “Sambil Margarita”
Porlamar
07.2001 - 08.2016
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Determined precisely what customers required, available budgets and target recipient for each piece through effective communication techniques.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Store and Inventory Manager

DUTY FREE "FREE SHOP" Intl Airport Santiago Mariño
Porlamar
05.1999 - 07.2000
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Handled cash register, accepted payments in cash, credit card and checks. Issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Arauca
“San Bernardino” Caracas, Venezuela
07.1996

Some College (No Degree) - Language Interpretation And Translation

Universidad “Metropolitana”
Caracas, Venezuela

Skills

  • Trustworthy and reliable
  • Strong organizational and time management skills
  • Teamwork and cooperation
  • Inspection and Quality Control
  • Computer Skills
  • Inventory and operations management
  • Customer service
  • Trilingual: English, Spanish, and Italian

Timeline

Packing and Shipping

Rock Garden South
07.2020 - 04.2025

Store Manager

Joyería Iván “Sambil Margarita”
07.2001 - 08.2016

Store and Inventory Manager

DUTY FREE "FREE SHOP" Intl Airport Santiago Mariño
05.1999 - 07.2000

High School Diploma -

Arauca

Some College (No Degree) - Language Interpretation And Translation

Universidad “Metropolitana”
Cielo Peraffán