Aya Ahmed
Owings Mills,MD
Summary
Holds a strong educational background in Biological Sciences with extensive practical exposure to phlebotomy, laboratory workflows, instrumentation, quality control practices, and data documentation. Recognized as a fast learner with strong analytical judgment, able to adapt quickly to new testing methods, instrumentation, and regulatory requirements. Brings a disciplined, safety-focused approach with the ability to support both pre-analytical and analytical activities while maintaining accuracy, efficiency, and compliance. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
Work History
Laboratory Technician 1
The Johns Hopkins Hospital
Baltimore
02.2022 - Current
- Facilitate collection, accessioning, ordering, and transportation of clinical laboratory specimens, ensuring proper identification and traceability throughout the testing process.
- Assist and support daily functions of the laboratory to ensure efficient operations and timely processing of clinical specimens.
- Provide customer service by interacting with physician offices and hospital associates to communicate test results verbally and electronically in a professional and timely manner.
- Train and orient new associates and students on laboratory protocols, specimen handling procedures, and equipment operation.
- Assist in the resolution of problems by identifying issues, troubleshooting equipment malfunctions, and escalating concerns appropriately when necessary.
- Perform all duties according to established departmental and hospital protocols and procedures, maintaining compliance with safety and quality standards.
- Managed over 50 customer calls per day
- Maintain accurate records of laboratory activities, specimen data, and result communications to support traceability and regulatory requirements.
- Collaborate with colleagues and supervisors to maintain a smooth, efficient, and compliant laboratory environment.
Pharmacy Technician Assistant
Sam's Club
9750 Reisterstown Rd, Owings Mills, MD 21117
01.2021 - 01.2022
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels and conducted regular stock checks to ensure availability.
- Processed prescription orders efficiently, ensuring compliance with pharmacy regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on pharmacy procedures and best practices for operational efficiency.
- Collaborated with healthcare professionals to ensure optimal patient care outcomes.
- Improved inventory management by consistently monitoring stock levels and promptly ordering necessary medications.
- Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Assisted pharmacists with compounding specialized medications, adhering to precise measurements for optimal results.
Education
Bachelor of Science - Biological Sciences
University of Maryland, Baltimore County (UMBC
1000 Hilltop Circle, Baltimore, MD12-2025
Associate of Science - Biology
Community College of Baltimore County (CCBC)
800 S Rolling Rd, Catonsville, MD 2122805-2021
Skills
- Pre-analytical and analytical workflow support
- Specimen handling, preparation, and processing
- SOP adherence and protocol execution
- Data entry, result documentation, and record review
- Troubleshooting laboratory processes and equipment maintenance
- Training support and peer collaboration
- Fast learner with strong adaptability to new testing platforms and laboratory environments
- High level of attention to detail and accountability
- Strong written and verbal communication skills
- Ability to work independently while contributing effectively within a team
- Microscopy techniques & sample collection techniques
- Hazardous waste management
- Equipment calibration
Academic & Clinical Laboratory Training
- Undergraduate Laboratory Coursework & Applied Training
- University of Maryland, Baltimore County (UMBC)
- Completed rigorous laboratory coursework in biology, chemistry, microbiology, immunology, and related disciplines aligned with regulatory expectations for laboratory testing.
- Gained hands-on experience with laboratory instrumentation, specimen workflows, and quality-focused practices.
- Developed strong analytical thinking skills for evaluating results, identifying inconsistencies, and understanding abnormal or atypical findings in a laboratory context.
Additional Information
Familiar with clinical laboratory settings, workflows, and equipment through years of hands-on laboratory experience and heavy school coursework. Open to ongoing training, certification pathways, and professional development.
Timeline
Laboratory Technician 1
The Johns Hopkins Hospital
02.2022 - Current
Pharmacy Technician Assistant
Sam's Club
01.2021 - 01.2022
Bachelor of Science - Biological Sciences
University of Maryland, Baltimore County (UMBC
Associate of Science - Biology
Community College of Baltimore County (CCBC)