Aya Bournes
Fairfield,Oh
Summary
Accomplished and energetic individual with solid history in Customer Service/Retail. A motivated leader, fast learning, problem solver, who possess strong organizational, and prioritization skills. Looking for advancement and room for growth within the right company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Infant Teacher
New Pathways Child Development Center
Fairfield,OH
06.2024 - Current
- Designed and implemented engaging lesson plans tailored to infant developmental milestones.
- Supervised classroom environment, ensuring safety and adherence to licensing regulations.
- Mentored junior teachers, fostering professional growth and enhancing teaching techniques.
- Collaborated with parents to address developmental concerns and provide individualized support strategies.
- Developed age-appropriate educational materials that promote sensory exploration and cognitive development.
- Conducted regular assessments of infants' progress, adjusting curriculum based on individual needs.
- Established positive relationships with children, promoting social skills and emotional well-being.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress.
Customer Service Representative
Ttechsolutions
04.2021 - 11.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software to ensure accurate data entry and updates.
- Coordinated with cross-functional teams to address service issues, enhancing overall customer satisfaction.
- Trained new team members on best practices in customer service protocols and systems utilization.
- Developed and maintained strong relationships with customers, ensuring repeat business and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Leader
United Dairy Farmers
Fairfield,OH
01.2023 - 06.2023
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and customer service techniques.
- Coordinated team schedules to optimize workflow and enhance productivity during peak hours.
- Implemented process improvements that reduced wait times and enhanced customer satisfaction.
- Monitored inventory levels, ensuring timely restocking of essential supplies and minimizing shortages.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Customer Service Associate
Forever 21
03.2020 - 02.2021
- Assist customer with shopping experience. Provide excellent customer service. Complete sales transactions. Clean and stock shelves.
Customer Service/Sale Associate
K&G Superstore
06.2017 - 12.2019
- Resolve customer issues that arise in the shopping experience. Confer with customers to provide enjoyable experience.
Education
High School Diploma - undefined
Pike High School
06.2019
Skills
- Time management
- Critical thinking
- Computer proficiency
- Active listening
- Fluent and respectful communication
Certification
Cda certification
Timeline
Lead Infant Teacher
New Pathways Child Development Center
06.2024 - Current
Shift Leader
United Dairy Farmers
01.2023 - 06.2023
Customer Service Representative
Ttechsolutions
04.2021 - 11.2023
Customer Service Associate
Forever 21
03.2020 - 02.2021
Customer Service/Sale Associate
K&G Superstore
06.2017 - 12.2019
High School Diploma - undefined
Pike High School