Aya Elkholy
College Point
Summary
Quality-driven professional with several years of comprehensive experience working with teammates to support accounting functions. Accurately inputs data and records day-to-day transactions. Solid understanding of basic bookkeeping and accounts payable and receivable.
Overview
11
11
years of professional experience
Work History
Supermarket scanner
Tradefair Supermarkets
Astoria
06.2024 - 04.2026
- Handled cash transactions and processed payments securely.
- Organized checkout area to enhance service efficiency.
- Assisted customers with inquiries and provided product information.
- Ensured compliance with company policies during checkout processes.
- Coordinated with team members to optimize store operations.
- Monitored inventory levels and communicated shortages to management for timely replenishment.
Senior customer service representative
Hayat Pharmacy
New York
06.2021 - 04.2024
- Resolved customer complaints, ensuring satisfaction and loyalty in a fast-paced environment.
- Guided customers through product inquiries and prescription orders to enhance their experience.
- Trained new staff on customer service protocols and pharmacy systems to improve team competency.
- Processed transactions accurately while maintaining compliance with industry regulations.
- Managed inventory levels and organized stock for efficient access.
Patient Arabic interpreter
Mount Sinai Hospital
New York
01.2017 - 05.2020
- Provided real-time interpretation during emergency situations to ensure clear communication and patient safety.
- Assisted Arabic-speaking patients in effectively communicating medical concerns to doctors.
- Translated medical documents and patient education materials into Arabic to enhance understanding.
- Collaborated with healthcare teams to ensure effective patient care delivery.
- Maintained confidentiality while handling sensitive patient information and discussions.
Online Sales Associate
Macy's
Flushing
12.2014 - 12.2016
- Sold pre-owned items through an Ecommerce platform to reach a wider audience.
- Respond to requests for information
- Mediated customer disputes by actively listening and providing solutions to resolve issues.
- Ensure positive online shopping experiences for customers
- Managed online inventory updates and product listings.
- Provided exceptional customer service through live chat and email support.
- Assisted customers with product selections and order processing.
Education
Bachelor’s degree - psychology
York College
Queens, NY08-2020
Skills
- Fluent in Arabic
- Personable
- Computer and data organizer proficient
- Patient
- Natural athletic ability
- Enthusiastic learner
- Avid interest in Psychology
- Cash handling
- Team collaboration
- Effective communication
- Data management
- Information analysis
- Multitasking
Timeline
Supermarket scanner
Tradefair Supermarkets
06.2024 - 04.2026
Senior customer service representative
Hayat Pharmacy
06.2021 - 04.2024
Patient Arabic interpreter
Mount Sinai Hospital
01.2017 - 05.2020
Online Sales Associate
Macy's
12.2014 - 12.2016
Bachelor’s degree - psychology
York College