Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Elbouanani

customer service representative
Alexandria,USA

Summary

Versatile and results-driven professional with a proven track record at Panera Bread, enhancing training processes and managing customer relations. Fluent in multiple languages including Arabic and English, with exceptional management and customer service skills. Demonstrated ability to improve engagement and effectively multitask across diverse roles.

Overview

15
15
years of professional experience

Work History

Freelancer/ Online Arabic Classes

Freelacer
08.2022 - Current
  • Managed online campaigns to reach target audiences on multiple platforms.
  • Conduct research, then write, edit, and proofread the document.
  • Work on multiple projects.
  • Teaching Arabic to individuals.

Associates’ Trainer and Catering Coordinator

Panera Bread
Virginia, USA
09.2013 - 06.2022
  • Customer service, taking orders from the customers in person and phone-in
  • Manage catering orders and send drivers
  • Responsible for keeping the areas clean, stocking and brewing coffee
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orient new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.

Manager

Taco Bell
Virginia, USA
04.2012 - 07.2013
  • Customer service, taking orders from the customers, quality assurance
  • Controlling the labour hours, maintaining employee’s safety and running the shift
  • Training the employees and leading the team
  • Ordering the store truck and safely count and handle the store’s cash

Telephone Advisor

MD call center
Casa Blanca
06.2010 - 01.2012
  • Greet customers friendly, listen to their needs, and assist with inquiries or concerns.
  • Proposed investment solutions based on a thorough understanding of the client's objectives.
  • Maintained relationships with existing customers while seeking out new business opportunities.

Translator (Part-time)

Bouslamti
Rabat, Morocco
03.2011 - 05.2011
  • Translating certificates, speeches and other official documents from English or French to Arabic and vice versa
  • Proof reading some official documents

Telephone Advisor

Trovit
Casablanca, Morocco
09.2009 - 04.2010
  • Dealing with customer enquiries by telephone, emails
  • Ensuring that all the problems of the customers are brought to a satisfactory conclusion
  • Involved in developing a customer service policy

Education

Associate of Arts - communication

NVCC
10-2018

Bachelor of Arts (BA) - English Studies, Experimental Science

Mohammed V University
01.2012

Bachelor's Alteration Certificate (BAC) - Science

Allal El Fassi High School
01.2008

Skills

  • Fluent in English
  • Fluent in Moroccan Arabic
  • Fluent in Arabic
  • Conversational skills in French
  • Conversational skills in Spanish
  • MS Windows (XP, Vista, 7, 8)
  • Mac operating system
  • Microsoft Office (Word, Excel, PowerPoint)
  • Management skills
  • Customer service skills
  • Translator skills
  • Typing skill

Timeline

Freelancer/ Online Arabic Classes

Freelacer
08.2022 - Current

Associates’ Trainer and Catering Coordinator

Panera Bread
09.2013 - 06.2022

Manager

Taco Bell
04.2012 - 07.2013

Translator (Part-time)

Bouslamti
03.2011 - 05.2011

Telephone Advisor

MD call center
06.2010 - 01.2012

Telephone Advisor

Trovit
09.2009 - 04.2010

Associate of Arts - communication

NVCC

Bachelor of Arts (BA) - English Studies, Experimental Science

Mohammed V University

Bachelor's Alteration Certificate (BAC) - Science

Allal El Fassi High School

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Sarah Elbouananicustomer service representative