Sarah Elbouanani
Alexandria,USA
Summary
Versatile and results-driven professional with a proven track record at Panera Bread, enhancing training processes and managing customer relations. Fluent in multiple languages including Arabic and English, with exceptional management and customer service skills. Demonstrated ability to improve engagement and effectively multitask across diverse roles.
Overview
15
15
years of professional experience
Work History
Freelancer/ Online Arabic Classes
Freelacer
08.2022 - Current
- Managed online campaigns to reach target audiences on multiple platforms.
- Conduct research, then write, edit, and proofread the document.
- Work on multiple projects.
- Teaching Arabic to individuals.
Associates’ Trainer and Catering Coordinator
Panera Bread
Virginia, USA
09.2013 - 06.2022
- Customer service, taking orders from the customers in person and phone-in
- Manage catering orders and send drivers
- Responsible for keeping the areas clean, stocking and brewing coffee
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orient new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
Manager
Taco Bell
Virginia, USA
04.2012 - 07.2013
- Customer service, taking orders from the customers, quality assurance
- Controlling the labour hours, maintaining employee’s safety and running the shift
- Training the employees and leading the team
- Ordering the store truck and safely count and handle the store’s cash
Telephone Advisor
MD call center
Casa Blanca
06.2010 - 01.2012
- Greet customers friendly, listen to their needs, and assist with inquiries or concerns.
- Proposed investment solutions based on a thorough understanding of the client's objectives.
- Maintained relationships with existing customers while seeking out new business opportunities.
Translator (Part-time)
Bouslamti
Rabat, Morocco
03.2011 - 05.2011
- Translating certificates, speeches and other official documents from English or French to Arabic and vice versa
- Proof reading some official documents
Telephone Advisor
Trovit
Casablanca, Morocco
09.2009 - 04.2010
- Dealing with customer enquiries by telephone, emails
- Ensuring that all the problems of the customers are brought to a satisfactory conclusion
- Involved in developing a customer service policy
Education
Associate of Arts - communication
NVCC
Alexandria, VA10-2018
Bachelor of Arts (BA) - English Studies, Experimental Science
Mohammed V University
Rabat, Morocco01.2012
Bachelor's Alteration Certificate (BAC) - Science
Allal El Fassi High School
Rabat, Morocco01.2008
Skills
- Fluent in English
- Fluent in Moroccan Arabic
- Fluent in Arabic
- Conversational skills in French
- Conversational skills in Spanish
- MS Windows (XP, Vista, 7, 8)
- Mac operating system
- Microsoft Office (Word, Excel, PowerPoint)
- Management skills
- Customer service skills
- Translator skills
- Typing skill
Languages
- Fluent in English
- Fluent in French
- Fluent in Moroccan Arabic
- Fluent in Arabic
- Conversational skill in Spanish
Extracurricular Activities
Volunteered as an English Teacher, La Poète Primary School, Rabat, Morocco, eight months Volunteered in collecting donations for special needs children, Basma Association, Rabat, Morocco, one year
Timeline
Freelancer/ Online Arabic Classes
Freelacer
08.2022 - Current
Associates’ Trainer and Catering Coordinator
Panera Bread
09.2013 - 06.2022
Manager
Taco Bell
04.2012 - 07.2013
Translator (Part-time)
Bouslamti
03.2011 - 05.2011
Telephone Advisor
MD call center
06.2010 - 01.2012
Telephone Advisor
Trovit
09.2009 - 04.2010
Associate of Arts - communication
NVCC
Bachelor of Arts (BA) - English Studies, Experimental Science
Mohammed V University
Bachelor's Alteration Certificate (BAC) - Science
Allal El Fassi High School
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