Aya Ghergab
Orlando,FL
Summary
Dynamic Retail Store Supervisor with proven expertise in boosting sales and customer satisfaction at AdventHealth. Excelled in scheduling, financial management, and complaint resolution, enhancing team performance and minimizing loss. Skilled in Microsoft Excel and maintaining a high-energy attitude, achieving notable achievements and consistently achieving top-tier customer service standards.
Overview
6
6
years of professional experience
Work History
Retail Store Supervisor
AdventHealth
10.2021 - Current
- Answered product questions and assisted customers in selection and checkout.
- Boosted store sales through effective merchandising and strategic product placement.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Burlington
03.2019 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - Business Administration
Valencia College
Orlando, FL04-2026
Skills
- Store operations
- Scheduling and timekeeping
- Store planning
- Budgeting and financial management
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- High-energy attitude
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 40+ calls per day, providing information and service to ensure customer satisfaction while multitasking.
Languages
Arabic
Native or Bilingual
Timeline
Retail Store Supervisor
AdventHealth
10.2021 - Current
Sales Associate
Burlington
03.2019 - 11.2021
Bachelor of Arts - Business Administration
Valencia College