Aya Kareem
Fredericksburg,VA
Summary
Dynamic professional with a proven track record in enhancing customer experience and sales performance at Elite Jewelers. Expertise in Sales Strategy Development and Customer Service, leveraging teamwork and problem-solving skills to exceed targets. Achieved significant improvements in customer satisfaction and sales outcomes through strategic business development and client account management.
Overview
5
5
years of professional experience
Work History
Sales Associate
Elite Jewelers
Fredericksburg, VA
02.2022 - 12.2024
- Greeted customers and provided exceptional customer service.
- Provided support with product selection processes including sizing and styling advice.
- Provided accurate information about products, prices, and services.
Stocking Associate
Walmart
Fredericksburg, VA
08.2023 - 07.2024
- Received shipments of merchandise and stocked shelves according to store requirements.
- Executed systematic arrangement of products for optimal accessibility
- Assisted customers in locating products on the shelf or in the backroom.
Customer Service Representative
Furniture Store
Fredericksburg, VA
02.2020 - 11.2021
- Provided accurate product and service information
- Handled customer concerns efficiently and effectively
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Associate of Science - A.S. Science
Northern Virginia Community College
Woodbridge, VASkills
- Promotional support
- Business Development
- Sales Strategy Development
- Contract Preparation
- Client Account Management
- Retail Security Management
- Customer Needs Assessment
- Customer Service
- Meeting deadlines
- Positive and professional
- Teamwork and Collaboration
- Flexible Schedule
- Excellent people skills
- Reading comprehension skills
- Time Management
- Merchandising understanding
- Sales Training
- Stocking and Receiving
- Problem-solving skills
Languages
Arabic
Native/ Bilingual
Timeline
Stocking Associate
Walmart
08.2023 - 07.2024
Sales Associate
Elite Jewelers
02.2022 - 12.2024
Customer Service Representative
Furniture Store
02.2020 - 11.2021
Associate of Science - A.S. Science
Northern Virginia Community College