Summary
Overview
Work History
Education
Skills
Timeline
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Aya Zein

Union,NJ

Summary

Dynamic IT Help Desk Agent with proven expertise at Lebanese American University, delivering exceptional customer support and resolving technical issues efficiently. Skilled in ticket handling and network troubleshooting, I enhanced system performance and contributed to a robust knowledge base, ensuring high-quality assistance and user satisfaction.

Overview

1
1
year of professional experience

Work History

IT Help Desk Agent

Lebanese American University
06.2013 - 05.2014
  • Provided technical support for hardware and software issues, ensuring efficient resolution of user inquiries.
  • Assisted in troubleshooting network connectivity problems, enhancing overall system performance.
  • Documented user interactions and technical processes in ticketing system for future reference.
  • Collaborated with team members to maintain knowledge base and improve help desk resources.

Education

MBA -

Lebanese American University
BEIRUT, Lebanon
06-2019

Bachelor of Science - Business Management

Lebanese American Unversity
BEIRUT, Lebanon
06-2013

High School Diploma -

Ahliah School
Lebanon
06-2010

Skills

  • Virtual assistance
  • Customer support ticket handling
  • Customer Skills
  • Administrative Support

Timeline

IT Help Desk Agent

Lebanese American University
06.2013 - 05.2014

MBA -

Lebanese American University

Bachelor of Science - Business Management

Lebanese American Unversity

High School Diploma -

Ahliah School

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Aya Zein