Summary
Work History
Overview
Education
Languages
Timeline
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Ayaa Mahmoud

Ayaa Mahmoud

Summary

Versatile customer service professional with years of experience in sales, customer service, and youth leadership. Skilled in managing complex logistics, including large-scale meal production, inventory, and event coordination. A creative collaborator committed to excellence in service and community development.

Work History

Server

Cunningham Restaurant Group
Montgomery, OH
10.2023 - 07.2024
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Accurately took and processed customer orders using POS systems efficiently.
  • Assisted with food and beverage preparation, maintaining high standards of quality and presentation.
  • Demonstrated adaptability by handling diverse customer requests promptly and effectively.
  • Managed cash transactions accurately, balancing registers at the end of shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Beauty Advisor/Sales Associate

Dillards Dept Store
Cincinnati, OH
12.2025 - Current
  • Provided personalized beauty consultations, enhancing customer satisfaction and loyalty.
  • Demonstrated product knowledge to drive sales of skincare and cosmetics lines.
  • Assisted customers in selecting products tailored to their skin type and preferences.
  • Maintained visual merchandising standards to create engaging displays and promote products.
  • Collaborated with team members to meet departmental goals and improve service delivery.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.

Server/Host

Palermos Italian
West Chester, OH
01.2023 - 07.2024
  • Described ingredients and cooking methods to explain preparation of various food items.
  • Memorized various types of specials including wine deals and dishes of the week
  • Answered telephones to take reservations or to-go orders.
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
  • Maintained a clean and organized work environment throughout shift by wiping down tables, sweeping floors, and restocking supplies.
  • Monitored progress of orders from placement through delivery using various tracking systems.
  • Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
  • Built positive relationships with regulars to ensure their loyalty to the establishment.

Shift Lead

Qamaria Yemeni Coffee Co.
Mason, OH
08.2025 - 12.2025
  • Trained new employees in job duties, safety procedures, and company policies.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
  • Managed inventory levels and minimized loss, following company systems and guidelines.
  • Identified areas of improvement and recommended solutions for enhancing overall store operations.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.

Server

Roses and Kebab
Orland Park, IL
08.2024 - 05.2025
  • Welcomed guests with attentive, friendly service and created a smooth, enjoyable dining experience from the moment they were seated
  • Handled multiple tables simultaneously during peak hours while maintaining accuracy, efficiency, and strong communication.
  • Managed POS transactions with precision, including payment processing, order modifications, and coordination with the kitchen.
  • Collaborated with hosts, bussers, and kitchen staff to support efficient service flow and quick order delivery.
  • Completed side duties such as resetting tables, organizing stations, pre-bussing, restocking supplies, and preparing the dining area for opening and closing.
  • Increased sales by recommending appetizers, drinks, and desserts based on guest preferences.
  • Accumulated over 30 positive reviews for the business due to superior and quality job performance.
  • Resolved customer concerns promptly and professionally to maintain a positive dining experience and restaurant reputation.

Overview

3
3
years of professional experience

Education

Degree of Transfer/Social Work - Social Work

Moraine Valley Community College
Palos Hills, IL

Languages

English
Native or Bilingual
Arabic
Full Professional
American Sign Language
Limited Working

Timeline

Beauty Advisor/Sales Associate

Dillards Dept Store
12.2025 - Current

Shift Lead

Qamaria Yemeni Coffee Co.
08.2025 - 12.2025

Server

Roses and Kebab
08.2024 - 05.2025

Server

Cunningham Restaurant Group
10.2023 - 07.2024

Server/Host

Palermos Italian
01.2023 - 07.2024

Degree of Transfer/Social Work - Social Work

Moraine Valley Community College

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Ayaa Mahmoud