Aya Ahmed Gasmalseed
Project Manager & Customer Service Specialist
Doha
Summary
Dynamic Project Manager with a proven track record at Capital One, adept at strategic project planning and risk management. Known for enhancing team productivity and fostering strong stakeholder relationships. Skilled in advanced problem-solving and proficient in MS Office, consistently delivering projects on time while ensuring high-quality outcomes.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Project Manager
Capital One
Khartoum
02.2020 - 08.2023
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Electronic Engineering Internship
Khartoum International Airport Company
Khartoum, Khartoum
09.2019 - 12.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
Administrative Assistant
Altafoug High School
Al-Hasahisa
08.2017 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed approximately 10 incoming calls, emails and faxes per day from customers
Education
Short Course - Customer Service
Alfaisal University
Online Course 02.2025 - 03.2025
Short Course - Web Development
Invention Training Center
Khartoum, Sudan 11.2020 - 12.2020
Short Course - MCSA
Four Seasons Training Center
Khartoum, Sudan 09.2020 - 10.2020
Short Course - Cisco Certified Network Associate
Network Plus Training Center
Khartoum, Sudan 10.2019 - 11.2019
Bachelor of Science - Computer & Electronic Systems Engineering
University Of Science & Technology
Khartoum , Sudan 07.2012 - 07.2017
Short Course - Microcontroller Applications
Petroleum Technical Center
Khartoum, Sudan 06.2016 - 07.2016
Short Course - Computer Networks Design & Administrations
Sudatel Telecommunications Academy
Khartoum, Sudan 01.2013 - 02.2013
Skills
Project Coordination and development
Project planning and Monitoring
Risk management
Productivity improvement
Advanced problem solving
Office administration
Computer skills and Data entry
Administrative support
Customer service
Time management
Telephone skills
Office management
Cash handling
Account management
Fast learner
Timeline
Short Course - Customer Service
Alfaisal University
02.2025 - 03.2025
Short Course - Web Development
Invention Training Center
11.2020 - 12.2020
Short Course - MCSA
Four Seasons Training Center
09.2020 - 10.2020
Project Manager
Capital One
02.2020 - 08.2023
Short Course - Cisco Certified Network Associate
Network Plus Training Center
10.2019 - 11.2019
Electronic Engineering Internship
Khartoum International Airport Company
09.2019 - 12.2019
Administrative Assistant
Altafoug High School
08.2017 - 08.2019
Short Course - Microcontroller Applications
Petroleum Technical Center
06.2016 - 07.2016
Short Course - Computer Networks Design & Administrations
Sudatel Telecommunications Academy
01.2013 - 02.2013
Bachelor of Science - Computer & Electronic Systems Engineering
University Of Science & Technology
07.2012 - 07.2017
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