Ayad Alobaidi
Project Manager
Katy,TX
Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management. Strategic-thinking Project Manager with over 5 years of experience in budgeting and forecasting and risk management. Observant and resourceful professional dedicated to delivering project objectives within stipulated time, resource and budget constraints. Outstanding collaborator comfortable working with others in executing projects to achieve company objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Specialist II
Geek Squad - Best Buy
Katy, TX
09.2022 - Current
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Developed documentation related to IT policies, processes, standards.
- Provided guidance on best practices for using technology resources securely.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Customer Care Specialist
Best Buy
Louisville, KY
10.2018 - 09.2022
- Maintained an organized system of records related to customer service requests.
- Identified process improvement opportunities for freight operations and logistics processes.
- Assisted in developing strategies to optimize supply chain operations including routing, scheduling, inventory control.
- Utilized software such as Microsoft Excel, Access and SQL Server to create complex models for forecasting future demand and analyzing existing data sets.
- Provided support in designing custom routes based on customer requirements while minimizing total cost of transportations services.
- Participated in cross-functional teams focused on implementing new technologies related to logistics automation.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
Computer Repair Agent
Geek Squad City
Louisville, KY
11.2016 - 10.2018
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Installed operating systems and applications software on customer computers.
- Assessed computer performance issues to identify root cause of problems.
- Provided remote technical support via phone or online chat services.
Education
Master of Science - Information Technology Project Management
Colorado Technical University
Colorado Springs, CO09-2021
Bachelor of Science - Computer Science And Programming
University of Baghdad
Baghdad, Iraq07-2006
Skills
- Application support
- Debugging
- Technical issue analysis
- Technical reporting
- Project Implementation
- Quality Assurance Testing
- Troubleshooting and diagnostics
- Project development
- Project Management
- Data Analysis
- Schedule Management
- Project Planning
- Workforce training
- Risk Management
- Logistics Management
- Project tracking
- Microsoft Office Suite expert
- Staff training and motivation
Applications & Platforms
- OMA. Order Management Administrator system
- Click. For scheduling and delivery tracking system
- FMS
- Domotz. For Remote Network Management system
- NOVA
- Microsoft Excel, Power Point, Share Point, Power Apps, Power Automate, Word, Project
- Agile methodology
- Breeze
- Workday
Certification
- CSM. Certified Scrum Master
- Certificate Of Completion_The Three Pillars of Effective Communication
- Certificate Of Completion_Data Driven Decision Making for Business Professionals
- Certificate Of Completion_Business Analytics Foundations Predictive Prescriptive and Experimental Analytics
- Certificate Of Completion_How to Use Data Visualization to Make Better Decisions Faster
- MOS. Microsoft Office Specialist
Languages
English
Full Professional
Arabic
Native/ Bilingual
Accomplishments
- Created strategies to develop business recommendations, increasing key performance metrics by 20%.
- Successfully developed project plans improving projecting completion times by 15%.
- Collaborated with the Field Project Managers and Field Techs to establish a plan on how to mitigate the lack of communication between the remote support team and the field techs by creating a Tier 2 remote support team to be the middle point of contact between customers and field techs.
Timeline
IT Specialist II
Geek Squad - Best Buy
09.2022 - Current
Customer Care Specialist
Best Buy
10.2018 - 09.2022
Computer Repair Agent
Geek Squad City
11.2016 - 10.2018
Master of Science - Information Technology Project Management
Colorado Technical University
Bachelor of Science - Computer Science And Programming
University of Baghdad