Ayad Al Sadawi
IT Technician
Sacramento,CA
Summary
In the past ten year, I have grawn my experience in computer hardware and software diagnosis. I have built countless systems for personal computers and business networks. I started and managed BlueFire Technologies to provide online support for computer and software issues. My professional goal is to work in a bigger tech company, where I can grow my experience on a more professional level.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Hardware/Software Technician
BlueFire Technology
Sacramento, CA
01.2016 - Current
- Built personal computers and network systems from ground up.
- Diagnosed and fixed hardware related issues in a timely manner.
- Provided technical support for software issues in both Apple and Microsoft products.
- Provided technical advice for novice system builders.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Interpreter/ Customer Service Representative
Cyracom International
Phoenix, AZ
08.2012 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Listened to, comprehended and translated oral or written communications from English to Arabic and vice versa.
Professional Photographer
American River College
Sacramento, CA
10.2012 - Current
- Gained photography certificate from American River College
- Well acquainted with DSLR/SLR manual controls
- Know how to measure light and color temperature the exactly fits the environment
- Have experience in Photo Editing Softwares such as Adobe Photoshop and Lightroom
- Know how to create a scene and a story for every shot and apply a different setting to it.
Education
Associate of Science - Mechanical Engineering
American River College
Sacramento, CA 08.2018 - 12.2022
Skills
Customer service expert
undefinedCertification
Comptia A+
Timeline
Comptia A+
12-2021
Associate of Science - Mechanical Engineering
American River College
08.2018 - 12.2022
Hardware/Software Technician
BlueFire Technology
01.2016 - Current
Professional Photography
01-2015
Professional Photographer
American River College
10.2012 - Current
Mecical Interpretation
08-2012
Interpreter/ Customer Service Representative
Cyracom International
08.2012 - 03.2017
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