Peyton Jinks

• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.

I was responsible for managing most of the IT operations at a school assigned to me by my supervisor. I was assigned to Austin Road Middle school. My duties included but weren't limited to troubleshooting issues with apps used by the school system, managing and assigning devices to students and teachers, overseeing hardware repair, completing tickets submitted by staff and students. I even chose to work with Virtucom's hardware deployment team during one of the school breaks. During this time I worked with a group to set up computers and monitors on a massive scale.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

• Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
• Demonstrated strong analytical, troubleshooting and problem-solving skills.
• Installed and maintained data and voice circuits through routers, switches and WAN devices.
• Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.