Ayaded Hernandez
Carson,CA
Summary
Accomplished Program Manager of Hospital Services with a proven track record at STERICYCLE, enhancing operational efficiency and patient care through expert SAP proficiency and exceptional cross-functional coordination. Spearheaded compliance training and waste management programs, achieving significant cost reductions and maintaining high standards of customer service excellence.
Overview
5
5
years of professional experience
Work History
Assistant Hospital Service Administrator
DAVITA
Orange County
07.2024 - Current
- Responsible for overseeing the administration and coordination of services to licensed Acute and Sub-Acute Care Programs in the Hospital Services Group - Acute care Program in the Hospital Service Group.
- Build proficiency in managing hospital programs, ensuring compliance, and delivering high-quality patient care.
- Oversee financial and patient care management, safety and risk compliance, and facility equipment management; payroll, cost P&L, etc.
- Lead a team of 30 direct reports (RNs, PCTs, admin assistants, and drivers) to ensure inventory allocations, delivery, and patient care are the first priority.
- Prepared detailed reports on service activities for management review.
- Supervised product shipments, ensuring delivery by correct freight company.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Program Manager of Hospital Services
STERICYCLE
, California, Arizona and Nevada
05.2020 - 07.2024
- Manage team, of compliance and sustainability Specialist's, for IWSS and RX accounts in Southern and Northern California, Arizona and Nevada
- Provide hospitals with required regulatory and compliance training to facility staff associated with the waste streams being managed (ie: DOT, JACHO, DPH, OSHA and EPA)
- Maintain and grew GM for each account through various methods; validation and vendor management to reduce cost associated with the transportation and disposal of all managed waste streams/ rebate/ commodity management.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary. Analyzed data collected during the course of the program operations and reported results accordingly..
- Coordinated the integration of multiple projects within the program, ensuring cohesive progress and efficient resource allocation.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
Education
AA - Fashion Design
Fashion Institute of Design and Merchandising
Los Angeles, CA09.2007
Skills
- MW Window Optimization
- Document Creation
- Data Analysis in Excel
- Email Management
- Presentation Software Expertise
- Sales Force Management
- HANA Database Management
- SAP Proficiency
- KRONOS System Management
- Cross-functional coordination
- Customer service excellence
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant Hospital Service Administrator
DAVITA
07.2024 - Current
Program Manager of Hospital Services
STERICYCLE
05.2020 - 07.2024
AA - Fashion Design
Fashion Institute of Design and Merchandising
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