Open To Work
Charles Wright
Miami
Summary
Dynamic professional with extensive experience at Aloft Miami Aventura, excelling in operational efficiency and team leadership. Proven track record in developing training programs that enhance staff performance and guest satisfaction. Proficient in budget preparation and facility management, driving results through effective communication and strategic planning.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Aloft Miami Aventura
04.2024 - Current
- Managed daily operations ensuring exceptional guest experiences at a vibrant hotel.
- Collaborated with department heads to improve communication and boost operational efficiency.
- Developed training programs that elevated front desk and housekeeping performance.
- Coordinated staff schedules to enhance service levels and allocate resources effectively.
- Prepared weekly schedules for staff members based on their availability.
Consultant for Interior Design
Décor By Dre Inc.
01.2017 - Current
- Designed modern and contemporary styles for residential and commercial spaces, enhancing aesthetic appeal and functionality.
- Created design plans for closet and living areas, improving space efficiency and user experience.
- Coordinated cleaning services, ensuring timely readiness of new residential and commercial properties for client occupancy.
Human Resource/ Director of Operations
Aloft Miami Aventura
09.2023 - 01.2024
- Developed training programs to enhance staff performance and operational effectiveness.
- Coordinated cross-departmental communication, streamlining operations and improving service quality.
- Oversaw daily operations, enhancing hotel management and guest satisfaction.
Front Office Manager
Aloft Miami Aventura
12.2022 - 09.2023
- Addressed customer complaints and requests to ensure satisfaction.
- Managed office budget to align expenditures with financial goals.
- Maintained accurate record-keeping for expenditures to ensure financial accountability.
- Supported office staff and managers with daily tasks to streamline operations.
- Train and facilitate onboarding seminars for onboarding employees.
Front Office Manager
Residence Inn Miami West Turnpike
04.2021 - 12.2022
- Oversaw front office operations, streamlining guest check-in process to enhance guest experience.
- Supervised front desk staff and provided training on customer service standards.
- Coordinated with housekeeping to maintain room readiness and cleanliness.
Operations Supervisor
Residence Inn by Marriott Boca Raton
03.2015 - 12.2021
- Oversee Daily Hotel Operations.
- Assisted Assistant General Manager in creating employee schedules for optimal coverage.
- Coordinated security staffing for optimal night crew operations.
- Provided customer service and resolved complaints to enhance guest satisfaction.
- Achieved financial objectives for annual budget.
Customer Service Representative
Steve Madden Incorporation Retail
08.2011 - 06.2012
- Handled customer inquiries, complaints, billing, and payment services to ensure customer satisfaction.
- Supported stores in achieving high customer service ratings through effective collaboration.
- Provided Customer Service Training to improve quality and productivity with the Local and National Stores.
- Assisted manager with data entries for incoming sales to support operational efficiency.
Clerk Administrator / Medical Receptionist
Stone Crest Pediatric Conyers
06.2007 - 07.2011
- Organized and maintained front desk operations to ensure smooth daily functioning.
- Managed high volume of calls and scheduled appointments efficiently to support patient flow.
- Performed data entry using MS Outlook, MS Word, and Excel to maintain accurate records.
Education
University of Phoenix
02.2026
Bachelor of Arts - Business Administration
Daytona Beach State College
01.2012
Skills
- Facility management
- Operational efficiency
- Space optimization
- Budget preparation
- Proficiency in FOSSE
- Excel
- PowerPoint
- Mobile device management
- Team leadership
- Modern and Contemporary Styles
- MS
- MW
Accomplishments
- National Honor Society Recipient, 2022
- National Honor Society Recipient, 2023 Inducted
References
Available Upon Request
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$82000/yr - $107000/yrTimeline
Assistant General Manager
Aloft Miami Aventura
04.2024 - Current
Human Resource/ Director of Operations
Aloft Miami Aventura
09.2023 - 01.2024
Front Office Manager
Aloft Miami Aventura
12.2022 - 09.2023
Front Office Manager
Residence Inn Miami West Turnpike
04.2021 - 12.2022
Consultant for Interior Design
Décor By Dre Inc.
01.2017 - Current
Operations Supervisor
Residence Inn by Marriott Boca Raton
03.2015 - 12.2021
Customer Service Representative
Steve Madden Incorporation Retail
08.2011 - 06.2012
Clerk Administrator / Medical Receptionist
Stone Crest Pediatric Conyers
06.2007 - 07.2011
University of Phoenix
Bachelor of Arts - Business Administration
Daytona Beach State College