Ayah Altareb
New York,NY
Summary
Dependable employee, successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hardworking and a passionate job seeker with strong organizational skills, eager to secure entry-level server position. I am good at collaborating with others including my co-workers. Motivated student working towards my Bachelors in Science. Possess experience in work ethic and communication skills. Proven success working within fast-paced, collaborative settings.
Overview
3
3
years of professional experience
Work History
Server/Store Cashier
Midtown West Gourmet
01.2023 - 01.2024
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Manager's Assistant
Ben & Jerry's Ice Cream
05.2022 - 11.2022
- Oversaw food preparation and monitored safety protocols.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Established a rapport with regular customers, fostering a sense of community and loyalty to the establishment.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated with catering staff to deliver food services for special events and functions.
Assistant Manager
Dunkin Donuts & Baskin Robbins
04.2021 - 09.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitored security to protect employees, customers and property.
- Trained new staff on food preparation and safety procedures.
- Boosted customer satisfaction with timely donut production while keeping up with demand during peak hours.
- Provided excellent customer service through friendly interactions, accurate order fulfillment, and prompt assistance.
Education
Bachelor of Science - Nursing Education
Lehman College of The City University of New York
The Bronx, NY05.2026
High School Diploma -
High School of Fashion Industries
New York, NY06.2022
Skills
- Food handling
- Food safety understanding
- Team Leadership
- Strong Work Ethic
- Cool Under Pressure
- Transactions and Cash Handling
- Professional and Courteous
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Server/Store Cashier
Midtown West Gourmet
01.2023 - 01.2024
Manager's Assistant
Ben & Jerry's Ice Cream
05.2022 - 11.2022
Assistant Manager
Dunkin Donuts & Baskin Robbins
04.2021 - 09.2022
Bachelor of Science - Nursing Education
Lehman College of The City University of New York
High School Diploma -
High School of Fashion Industries
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