Ayaiana Sanchez
North Las Vegas
Summary
Dynamic HR Manager with a proven track record at Sentinel Security Force, excelling in employee retention and conflict resolution. Expert in HR reporting and recruitment, I fostered a culture of diversity and enhanced team performance through effective onboarding and training initiatives. Committed to driving organizational success and employee well-being.
Overview
11
11
years of professional experience
Work History
HR Manager
Sentinel Securtiy Force
04.2022 - Current
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Managed employee disputes by employing conflict resolution techniques.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
Customer Service Representative
Intouchcx
11.2020 - 01.2024
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Direct Support Professional
Easter Seals Midwest
04.2014 - 09.2016
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
Education
High School Diploma -
Paramount High School
Paramount, CA06-2012
Skills
- HR reporting
- Recruitment and staffing
- New employee orientation
- Diversity promotion
- Performance management
- Employee retention
- Complaint resolution
- Scheduling
- Email management
- Calendaring
- De-escalation techniques
- Adaptability and flexibility
- Transportation
- Patient care
- Hygiene assistance
- Daily living support
- Appointment scheduling
- Medical records management
Languages
Spanish
Full Professional
Timeline
HR Manager
Sentinel Securtiy Force
04.2022 - Current
Customer Service Representative
Intouchcx
11.2020 - 01.2024
Direct Support Professional
Easter Seals Midwest
04.2014 - 09.2016
High School Diploma -
Paramount High School
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