Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayalew Bayeleyegn

Redding,CA

Summary

Dynamic customer service and sales associate with over seven years of experience in high-pressure environments. Known for safe transportation, calm communication, and responsive support across phone, text, email, and app messages. Brings strong attention to detail, discretion, and collaborative coordination to fast-paced, sensitive situations.

Overview

6
6
years of professional experience

Work History

Rideshare Driver

Uber And Lyft
Redding
01.2024 - Current
  • Ensured safe transportation for passengers, enhancing rider satisfaction on Uber and Lyft.
  • Utilized accurate GPS routing to maintain timely and efficient trip schedules.
  • Coordinated pickup arrangements with passengers through app messages to streamline communication.

Junior Web-app Vulnerability Analyst

Sepira(k)
Redding, CA
11.2022 - 12.2023
  • Conducted periodic assessments and vulnerability scans of company web applications using Burp Suite tool to identify security weaknesses.
  • Customized scan policies and maintained schedules to ensure timely vulnerability assessments.
  • Compiled and organized scan reports for review, analyzing findings to recommend effective solutions.

Electronics Team Associate

Walmart
Redding, CA
10.2021 - 09.2022
  • Greeted customers on the sales floor, providing assistance to enhance the shopping experience.
  • Utilized tech-savvy skills to recommend merchandise tailored to customers' preferences.
  • Moved incoming merchandise to the sales floor, maintaining organized entertainment displays.

Internet Sales Representative

Crown Motors
Redding, CA
09.2020 - 09.2021
  • Contacted potential customers to establish rapport, assessed needs, and followed up via call, text, and email to provide tailored information.
  • Scheduled client appointments for meetings with sales representatives, facilitating presentations and test drives while ensuring thorough after-sales follow-up.
  • Utilized Dealer Socket CRM software to manage internet leads for Honda, Dodge, Ford, and used cars.

Education

Some College (No Degree) - IT and Security Administration

My Computer Career
Columbus, OH
09-2022

Bachelor of Arts - Marketing Management

Unity University
Addis Ababa, Ethiopia
03-2009

Skills

  • Responsive communication across channels
  • Discretion and confidentiality
  • Attention to detail
  • Nonverbal awareness
  • Empathy and compassion
  • Cultural sensitivity
  • Core customer service skills
  • De-escalation and emotional intelligence
  • Collaborative coordination
  • Clear verbal communication
  • Calm problem solving
  • Transparency and honesty
  • Communication and interpersonal skills
  • Timeline

    Rideshare Driver

    Uber And Lyft
    01.2024 - Current

    Junior Web-app Vulnerability Analyst

    Sepira(k)
    11.2022 - 12.2023

    Electronics Team Associate

    Walmart
    10.2021 - 09.2022

    Internet Sales Representative

    Crown Motors
    09.2020 - 09.2021

    Some College (No Degree) - IT and Security Administration

    My Computer Career

    Bachelor of Arts - Marketing Management

    Unity University
    Ayalew Bayeleyegn