Ayana Booker
Greenville,SC
Summary
Dynamic store manager with a proven track record in customer service and operational efficiency. Skilled in multitasking, training staff, and managing store operations to drive sales and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager
Dollar Tree Stores
01.2026 - 06.2026
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Managed inventory levels, optimizing stock availability and reducing shrinkage rates.
- Developed and implemented merchandising strategies, increasing product visibility and sales.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Business Card Services Representative
TD Bank
12.2020 - 10.2025
- Demonstrated accuracy in processing financial transactions such as payments, balance transfers, and credit limit increases.
- Increased efficiency in dispute resolution, maintaining detailed documentation and thorough investigations.
- Provided outstanding customer service on phone and in person.
- Recognized by supervisors for consistently receiving high-quality scores on internal evaluations reflecting commitment to excellence in client service delivery.
Retail Card Services Representative
Td Bank
07.2017 - 12.2020
- Processed customer inquiries regarding card services, ensuring timely and accurate responses.
- Resolved issues related to card transactions, enhancing customer satisfaction through effective communication.
- Collaborated with team members to streamline operations, improving workflow efficiency in service delivery.
- Trained new staff on card processing systems and customer service protocols for a knowledgeable team environment.
Banking Specialist 1
TD Bank
09.2015 - 07.2017
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking regulations.
- Assisted clients in navigating online banking platforms, enhancing user experience and satisfaction.
- Analyzed customer needs to recommend appropriate financial products, driving engagement and account growth.
- Collaborated with team members to streamline operational workflows, improving service delivery times.
Education
High School Diploma -
Wade Hampton High
Greenville Sc06-2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
Timeline
Store Manager
Dollar Tree Stores
01.2026 - 06.2026
Business Card Services Representative
TD Bank
12.2020 - 10.2025
Retail Card Services Representative
Td Bank
07.2017 - 12.2020
Banking Specialist 1
TD Bank
09.2015 - 07.2017
High School Diploma -
Wade Hampton High