Ayana Cobb
Artist Management
Long Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
5
5
years of post-secondary education
Work History
Artist Manager
Hardknocklife Entertainment
Long Beach, United States
12.2014 - Current
- Acted as subject matter expert of company services across portfolio of clients.
- Stayed abreast of industry trends via trade publications, events and social media to keep artists at forefront of ever-changing landscape.
- Managed portfolio of developing and established accounts to provide clients with strategic guidance.
- Supported artist goals with corresponding action plans and timelines.
- Liaised with entertainment attorney to strategically develop clients' careers and help build company's client roster.
- Established strong relationships to partner with and navigate artists with wide range of personality types.
- Set realistic expectations with clients to consistently deliver on expectations.
- Managed business and financial affairs for clients such as arranging travel and lodging, selling tickets and directing marketing and advertising activities.
- Collaborated with staff members to make accurate reservations.
- Maintained detailed digital and hard-copy records of room statuses.
- Collaborated with talent scouts to pursue leads and pitch potential representation.
- Developed contacts with individuals and organizations, applying effective strategies and techniques to promote client success.
- Met with clients to discuss goals and develop strategies for independent career success.
- Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
- Negotiated essential contract terms such as length, rate and rider on behalf of clients.
- Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
Business Consultant
Hardknocklife Entertainment
Long Beach, CA
12.2014 - Current
- Offered expertise on employee and business development plans to enhance implementation and routine oversight.
- Devised strategies to improve organization efficiency and optimize group management.
- Strengthen music license (PRO) by reviewing process data, developing solutions and monitoring implementation.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Establish relationships with the city special events office to ensure events were in accordance with local ordinance
- Educate professionals on the music license process for businesses
Fraud Analyst
AT&T Mobility
Cerritos, CA
01.2011 - 11.2015
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Provided exemplary level of customer service to clients and company personnel.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Handled 70 calls per day to address customer inquiries and concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Business Analyst
AT&T Mobility
Cerritos, CA
05.2006 - 01.2011
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assisted senior leadership with special projects
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Taught employees how to control risks at front line.
Quartermaster
United States Army
Fort Riley North, KS
01.1994 - 01.2002
- Updated logs, coordinated documents and wrote detailed reports.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exceeded goals through effective task prioritization and great work ethic
- Participated in team-building activities to enhance working relationships
- Managed accurate files and implemented new organizational systems to improve traceability
- Handled maintenance reports for orders requested and completed
Education
Associate of Arts - Radio And Television Broadcasting
Long Beach City College
Long Beach, CA 08.2021 - Current
Associate of Arts - Administration of Justice
Long Beach City College
Long Beach, CA 08.2002 - 08.2006
Skills
Team Building
Medals
*Good Conduct Medal
*Army Lapel Button
*Army Achievement Medal
*Joint Meritorious Unit Award
*National Defense Service Medal
*Humanitarian Service Medal
*Army Service Ribbon
*Sharpshooter Marksmanship Qualifications Badge with Rifle Bar
*AT&T Mobility Employee of the Month
*AT&T Mobility Perfect Attendance Award
*AT&T Service of Excellence Nomination
*Sprint Excellence Award
Timeline
Associate of Arts - Radio And Television Broadcasting
Long Beach City College
08.2021 - Current
Artist Manager
Hardknocklife Entertainment
12.2014 - Current
Business Consultant
Hardknocklife Entertainment
12.2014 - Current
Fraud Analyst
AT&T Mobility
01.2011 - 11.2015
Business Analyst
AT&T Mobility
05.2006 - 01.2011
Associate of Arts - Administration of Justice
Long Beach City College
08.2002 - 08.2006
Quartermaster
United States Army
01.1994 - 01.2002