AYANA EDWARDS
Westland,MI
Summary
Veteran Project Manger and Cybersecurity professional versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations. 20+ years proven experience in leadership, resource management, data analysis, risk assessment, and mitigation. Relied on for interpreting statistical data for projects ranging from 500 to 10K items using MS Excel, Macros and Database Management. Skilled in preparing data for output to include cleaning, formatting, and compilation. Utilizing output data to analyze, prioritize and measure performance, trends, progress, and critical risk. Matching corporate vision with delivery of results through empowerment, development, and utilization of people, processes, and technology. Employing project management skills to identify scope, create deliverable deadlines, monitor for data errors, integrity, and security.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Data Analyst - Full Time 40hrs Per Week
MSC Industrial Supply Inc
Southfield, MI
04.2020 - Current
- Prepared data for output including cleaning, formatting, and compilation
- Utilized output data to analyze, prioritize and measure performance, trends, progress, and critical risk
- Leveraged output results to classify segmented data according to cost, annual usage, outliers, and data errors for potential clients and sales presentations
- Initiated small to medium size cases to resolve issues resulting from incomplete data, data integrity errors, and data duplication
- Leveraging repetitive communication management for verifying data and product information
- Created bi-weekly departmental newsletter reaching 200 individuals in 5-6 teams, fostering communication between employees and management, promoting policy guidelines and procedures, and boosting morale.
Key Account Executive - Full Time 40hrs Per Week
MSC Industrial Supply Inc
Southfield, MI
08.2013 - 03.2020
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Analyzed key competitors to respond to competitive threats
- Dealt with government accounts navigating foreign supplies tariffs and restrictions
- Ensured compliance to processes, standards, and regulations while managing logistics and identifying alternative solutions
- Pre-COVID worked on team processing 60 products per day
- Shifted to remote team and scaled system to process 400 items per day with 500-10K items quota per due date, including risk and data analysis, strategic planning, data integrity, and threat mitigation
- Reviewed account and system data to clean and categorize by usage, cost, and vendor
- Compile data used to provide solutions boosting performance and security
- Grew account 26% through effective inventory, communication, and systems management via stakeholder interface, strategic planning, and logistics
- Streamlined supply chain solutions through trend analysis and product identification in database of 1.5M+ items, ensuring fast, reliable results and adherence to governance compliance
- Trained and mentored 6 individuals to greater performance, customer satisfaction, and regulatory compliance by instructing on how to conduct research, identification of vendors, and compliance.
Customer Service - Full Time 40Hrs Per Week
Comcast Cable Company
Sterling Heights, MI
11.2006 - 07.2012
- Provided high quality customer service, data entry, and file management.
- Reviewed and audited billing cycles, contracts, prorations, and adjustments ensuring data accuracy.
- Managed and securely maintained over 1000 of customer accounts and sensitive information while analyzing records to ensure data accuracy, account security, and mitigated escalated concerns.
- Mitigated customers concerns by adjusting billing cycles and issued credit prorates on appropriate accounts, leading clients to resolutions, and taking ownership of client relationships.
Switch Supervisor Chief - Full Time 50hrs Per Week
US Army
Fort Huachuca, AZ
09.1998 - 12.2003
- Managed daily operations, personnel, and shift scheduling
- Facilitated fleet equipment maintenance on 2 tactical single switch shelters worth $200K
- Managed voice and data communications to minimize outages and security risks
- Stored and distributed Top Secret end point encryption to secure devices, red switch phones, high ranking officials, Commanding Generals, staff, and subordinates
- Held primary responsibility as physical fitness sergeant managing health and wellness records for Charlie company of 100 personnel
- Conducted continued risk assessment, management planning, and security for devices.
- Created and implemented security contingency plans to combat new oncoming threats to voice telecommunications
- Managed fast pace environment by updating devices with encryption keys every 12 hours.
- Stored and distributed Top Secret end point encryption to secure devices, red switch phones, high ranking officials, Commanding Generals, staff, and subordinates.
Education
MBA - Business Analytics
MIT Management Sloan School
Cambridge, MA10.2024
Bachelor of Science - Business Administration & IT Management
Wayne State University
Detroit, MI2020
Associate of Science - IT Computer Network System
ITT Technical Institute
Troy, MI2008
Project Management
PMI
05.2023
Security+ Certification
CompTia
06.2023
Scrum Master I
Scrum.org
06.2023
Skills
- Data Analysis Perform Data Quality Analysis & Baseline Comparison
- Database Management Project Management Agile Methodology
- Cybersecurity Security CMMC Compliance
- Risk Mitigation Threat Analysis CVE Response & Recovery
- Strategic Planning Contract Management Procurement Management
- Process Improvement System Audit Performance Reports
- Communication Management Stakeholder Engagement Team Collaboration
- MS Excel Macros List Manager Power BI Salesforce Control Point Web Services
- Mission Critical Applications Project Scopes Mainframe Environments
- Client Requirements Designing Workshops Sequence Diagrams
Timeline
Data Analyst - Full Time 40hrs Per Week
MSC Industrial Supply Inc
04.2020 - Current
Key Account Executive - Full Time 40hrs Per Week
MSC Industrial Supply Inc
08.2013 - 03.2020
Customer Service - Full Time 40Hrs Per Week
Comcast Cable Company
11.2006 - 07.2012
Switch Supervisor Chief - Full Time 50hrs Per Week
US Army
09.1998 - 12.2003
MBA - Business Analytics
MIT Management Sloan School
Bachelor of Science - Business Administration & IT Management
Wayne State University
Associate of Science - IT Computer Network System
ITT Technical Institute
Project Management
PMI
Security+ Certification
CompTia
Scrum Master I
Scrum.org