Summary
Overview
Work History
Education
Skills
Timeline
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Ayana Forest

Ellenwood,GA

Summary

Dependable and hard-working server who successfully provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

11
11
years of professional experience

Work History

Server/Crew Trainer

Waffle House
04.2013 - 02.2024


  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server/Head Hostess

Cheesecake Factory Inc
12.2022 - 06.2023
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Applebees
09.2021 - 08.2022
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Associate of Arts - Communication

Ashland University
Ashland, OH
05.2020

Skills

  • Strong Work Ethic
  • Hospitality service expertise
  • Exceptional customer service
  • Point of sale operation
  • Cash Handling
  • Guest Relations Management
  • Order Management

Timeline

Server/Head Hostess

Cheesecake Factory Inc
12.2022 - 06.2023

Server

Applebees
09.2021 - 08.2022

Server/Crew Trainer

Waffle House
04.2013 - 02.2024

Associate of Arts - Communication

Ashland University

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Ayana Forest