Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayana Harris

Atlanta,GA

Summary

Positive professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Sales Associate- Shoes

Macy's
Dunwoody, GA
05.2016 - 12.2021
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Conducted inventories on a regular basis to track stock levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Demonstrated product features and benefits for customers' needs.

Security Officer

Allied Universal Security Services
Atlanta , GA
05.2017 - 08.2021
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Maintained accurate logs of all security related activities.

Claims Associate- Express

State Farm
Dunwoody , GA
08.2015 - 04.2016
  • Delivered a remarkable customer experience throughout the handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas.
  • Received and processed claim information, and communicated with internal and external customers via phone and other communication channels.
  • Worked in a team environment and handled low complexity/high volume work in contact/call center environment.
  • Listened and communicated clearly, professionally and empathetically.
  • Worked from established procedures and job aids and handled multiple computer applications while helping customers on the phone.
  • Educated customers on the claim process.

Retail Sales Associate- Accessories

Nordstrom Rack
Dunwoody , GA
10.2014 - 09.2015
  • Participated in team meetings and training sessions.
  • Demonstrated knowledge of store products and services.
  • Organized displays to attract customers and promote sales.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Completed transactions in an efficient manner while providing excellent customer service.

Initial Loss Reporting Associate

State Farm
Dunwoody , GA
06.2014 - 07.2015
  • Communicated with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting.
  • Gathered and documented loss information.
  • Worked in a collaborative team environment to handle a large volume of claims and telephone calls.
  • Used State Farm claims systems and other technologies to perform job duties.

Loss Prevention Officer

Ross Dress for Less
Dunwoody, GA
07.2014 - 10.2014
  • Participated in the development of operational strategies for reducing shrinkage levels.
  • Inspected merchandise for signs of tampering or damage.
  • Performed regular security audits to ensure policies are being followed correctly.
  • Prepared daily reports detailing any incidents that occurred during shift hours.

Cash Office Associate

Ross Dress for Less
Dunwoody, GA
05.2014 - 07.2014
  • Maintained records of all daily transactions in an organized manner.
  • Prepared reports summarizing daily transactions for management review.
  • Balanced the budget, monitored daily cash needs, and informed managers to restock cash when needed.
  • Tracked daily cash differences, compiled reports, and compared past data to find causes.
  • Prepared and checked cashier register tills.

Retail Sales Associate

Ross Dress for Less
Dunwoody, GA
05.2013 - 05.2014
  • Greeted customers upon entering the store and provided assistance.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Processed returned merchandise according to company policies.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Education

Associate of Science - General Studies

Georgia State University
Atlanta, GA

Skills

  • Time management
  • Problem solving
  • Effective communication
  • Attention to detail

Timeline

Security Officer

Allied Universal Security Services
05.2017 - 08.2021

Sales Associate- Shoes

Macy's
05.2016 - 12.2021

Claims Associate- Express

State Farm
08.2015 - 04.2016

Retail Sales Associate- Accessories

Nordstrom Rack
10.2014 - 09.2015

Loss Prevention Officer

Ross Dress for Less
07.2014 - 10.2014

Initial Loss Reporting Associate

State Farm
06.2014 - 07.2015

Cash Office Associate

Ross Dress for Less
05.2014 - 07.2014

Retail Sales Associate

Ross Dress for Less
05.2013 - 05.2014

Associate of Science - General Studies

Georgia State University

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