Ayana Oates
Sandy Springs,GA
Summary
Personable and energetic team player with a track record of enhancing customer satisfaction at Sonic Drive-in and Crumbl Cookies. Excelled in memorization and organization, boosting service efficiency. Demonstrated reliability and flexibility, adeptly balancing multiple tasks and thriving in fast-paced environments. Skilled in fostering positive customer experiences, even under challenging conditions, by leveraging collaborative teamwork abilities and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Car Hopper
Sonic Drive-in
04.2024 - Current
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays and delivered them to cars.
- Memorized orders and maintained accuracy in high-traffic times.
- Assisted in training new car hoppers, sharing best practices for efficient service and effective communication.
- Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.
- Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
- Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.
- Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
Crew Member
Crumbl Cookies
02.2023 - 08.2023
- Worked front counter, baked and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Riverwood International Charter School
Sandy Springs, GA05-2025
Skills
- Cleanliness
- Organization
- Memory retention
- Energy conservation
- Flexibility
- Reliability
- Collaborative Teamwork Abilities
Languages
English
Native or Bilingual
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Creative Writing
- Enjoy participating in Marching Band for overall physical and mental well-being
Timeline
Car Hopper
Sonic Drive-in
04.2024 - Current
Crew Member
Crumbl Cookies
02.2023 - 08.2023
High School Diploma -
Riverwood International Charter School