Ayana Shipman
Educator
Northport,Al
Summary
Dedicated Educator experienced in creating and fostering learning environments for students to raise confidence and expand knowledge base. Dedicated to monitoring students' progress and ensuring each meets goals within pre-determined timespan.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Educator
Aliceville Elementary school
Aliceville, AL
01.2022 - Current
- Responsible for a passing rate of 98 percent.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Developed and implemented engaging lesson plans to keep learner attention.
- Built relationships and communicated with parents to provide best learning environment for children.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Monitored student progress and adjusted instruction to meet individual needs.
Overnight Stocker
Walmart
Dothan, AL
07.2020 - 01.2022
- Responsible for receiving merchandise, unloading or unpacking it
- Stocking shelves, and helping customers place orders.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Supervised and trained new staff in performing census.
Cashier Team Lead
Dirtcheap
01.2019 - 06.2019
- Maintain accurate balance of cash drawer and receipts
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Representative Team Lead
Alorica
MOBILE, AL
06.2016 - 02.2019
- Identify customers' needs, clarify information and provide solutions
- Handled day-to-day customer contact via phones, faxes, and emails.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Assistant Manager
CITI TRENDS
Dothan, AL
08.2014 - 01.2016
- Strengthened merchandising and promotional strategies to drive customer engagement d boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
BACHELORS OF SCIENCE - Interdisciplinary Studies
UNIVERSITY OF SOUTH ALABAMA
Mobile, AL 01.2016 - 05.2020
Skills
Team Collaborationundefined
Timeline
Educator
Aliceville Elementary school
01.2022 - Current
Overnight Stocker
Walmart
07.2020 - 01.2022
Cashier Team Lead
Dirtcheap
01.2019 - 06.2019
Customer Service Representative Team Lead
Alorica
06.2016 - 02.2019
BACHELORS OF SCIENCE - Interdisciplinary Studies
UNIVERSITY OF SOUTH ALABAMA
01.2016 - 05.2020
Assistant Manager
CITI TRENDS
08.2014 - 01.2016
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