AYANA SMITH
Davenport,IA
Summary
Regional account manager with over 9 years of experience in serving, laboratory services and sales / marketing . Skilled in providing the best possible client care and training to ensure accurate and timely test results. In addition, I'm a Phlebotomist with more than 8 years of experience in fast-paced hospitals. Expert in quickly and accurately collecting specimens using a variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients fears or anxieties. Versatile Server with extensive experience in fast-paced locations. Prepared to bring talent and leadership to the workplace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server Shift Leader/Bottle Girl
Oasis Denver
Denver , CO
05.2021 - 05.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Flex Team Phlebotomist
Centura Health Hospitals
Denver, CO
01.2019 - 03.2021
- Obtained blood specimens by performing venipunctures and finger sticks over 50 times per day.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Organized daily work based on collection priority.
- Prepared all send out blood and pathology specimens.
- Responded to all traumas that came into the emergency department.
Phlebotomy Technician
Aerotek / Lab Corp
Aurora, CO
01.2018 - 01.2019
- Extensive experience working with children and adults
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Accessioned all samples at the end of the day to correspond all blood samples with the correct patient in data base
- Recorded, reported and posted test results using Practice Fusion software as required
- 50-80 draws a day
Account Manager/Phlebotomist
LEXAR LABS 2016-2018
Lexington, KY
11.2015 - 12.2017
- Performance reporting for all accounts.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Trained peers and management team on internal system supports and implementation plans.
- Phlebotomy Technician
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Sales meetings for new potential clients
- Developed and delivered engaging sales presentations to convey product benefits in a positive manner.
Regional Account Manager/Phlebotomist
CAL LABORATORY SERVICES 2014-2016
Nicholasville, KY
01.2013 - 10.2015
- Performance Reporting For All Accounts.
- Trained peers and management team on internal system supports and implementation plans.
- Trained new staff on quality control procedures.
- Communicated by phone, email and traveled for face to face contact for all active and new accounts.
- Phlebotomy Technician
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
GED - undefined
2011
BACHELOR OF SCIENCE - Healthcare Management
Metro State University Of Denver
Denver CO, | CurrentPHLEBOTOMYAmerican Society For Clinical Laboratory Science -
2015
Skills
Phlebotomy Certified
- Project management
- Strong verbal communication
- Client assessment and analysis
- BAC Drug screen collecting
- Staff training and development
- Efficient multi-tasker
- Customer service oriented
- Exceptional interpersonal communication
- Serving
Certification
Phlebotomy
Timeline
Server Shift Leader/Bottle Girl
Oasis Denver
05.2021 - 05.2022
Flex Team Phlebotomist
Centura Health Hospitals
01.2019 - 03.2021
Phlebotomy Technician
Aerotek / Lab Corp
01.2018 - 01.2019
Account Manager/Phlebotomist
LEXAR LABS 2016-2018
11.2015 - 12.2017
Regional Account Manager/Phlebotomist
CAL LABORATORY SERVICES 2014-2016
01.2013 - 10.2015
GED - undefined
BACHELOR OF SCIENCE - Healthcare Management
Metro State University Of Denver
Denver CO, | CurrentPHLEBOTOMYAmerican Society For Clinical Laboratory Science -
Phlebotomy
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